Hostess

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 112 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.We are seeking passionate and service-driven Hostess to join our award-winning Lifestyle Dining brands e.g. SUSHISAMBA, Signor Sassi, L’AMO.As a key member of our Front-of-House team, you will lead by example in delivering exceptional guest experiences while inspiring and supporting your team to uphold the highest standards of luxury hospitality.Key ResponsibilitiesWelcome guests with warmth, professionalism, and genuine hospitality, ensuring an exceptional first impression.Manage reservations, walk-ins, and waitlists efficiently using the restaurant's reservation system.Coordinate table assignments to maximize guest flow while maintaining an outstanding dining experience.Escort guests to their tables and introduce them to their server, ensuring a seamless handover.Manage guest inquiries, special requests, celebrations, and VIP arrivals with attention to detail.Maintain accurate reservation records and guest profiles to support personalized service.Communicate effectively with the restaurant management and service teams regarding reservations, table availability, and guest preferences.Monitor reception and waiting areas, ensuring they remain organized, welcoming, and aligned with luxury brand standards.Assist in resolving guest concerns professionally and promptly, escalating when necessary.Uphold the highest standards of grooming, etiquette, and brand presentation always.Ideal RequirementsMinimum 1–2 years of experience as a Hostess in a luxury restaurant, upscale lifestyle venue, fine dining restaurant, beach club, or five-star hotel.Experience of using reservation platforms such as Seven Rooms, OpenTable, or similar systems is preferred.Excellent communication and interpersonal skills with a naturally warm and engaging personality.Strong organizational and multitasking abilities in a fast-paced, high-volume environment.Professional appearance with exceptional attention to detail and guest service.Ability to remain composed under pressure while delivering consistently high service standards.Fluent English is essential; additional languages such as Arabic, Russian, Spanish, or Italian are an advantage.