Hostess

Company Description Roadhouse Group is a leading name in Nepal’s hospitality industry, renowned for its flagship Roadhouse Café in Thamel, which introduced the country’s first wood-fired pizza in 1992. The group has expanded to 20+ restaurants, boutique hotels in Kathmandu and Pokhara, and a strong franchise network that supports local restaurateurs across Nepal. Roadhouse is driven by a passion for food, service, and community, aiming to deliver memorable guest experiences through distinctive flavors, inviting spaces, and warm teams. The company is committed to innovation, sustainability, and inclusivity, fostering collaboration and championing local talent. Joining Roadhouse means being part of a community-focused brand that values integrity, excellence, and meaningful contributions to society.Role Description The Host/Hostess is a full-time, on-site role based in Kathmandu, responsible for welcoming guests and setting the tone for a positive dining experience. Day-to-day tasks include greeting and seating guests, managing reservations and waitlists, and coordinating with the service team to ensure smooth table turnover and timely service. The role involves answering phone calls, providing accurate information about menus and services, and assisting guests with special requests or accessibility needs. The Host/Hostess also helps maintain a clean and organized front-of-house area, supports guest feedback collection, and follows company standards for hospitality, professionalism, and safety. Flexibility to work shifts, weekends, and holidays is expected.Qualifications Candidates should possess strong Interpersonal Skills and Customer Service abilities to create a welcoming and respectful environment for all guests.Candidates should possess effective Communication and Phone Etiquette skills to handle inquiries, provide information, and coordinate with team members clearly.Candidates should possess experience with Reservations and basic front-of-house coordination to manage seating plans and guest flow efficiently.Additional beneficial qualifications include prior experience in hospitality or restaurant operations, proficiency in English and Nepali, reliability in time management, and the ability to remain calm and professional during busy periods.A positive attitude, willingness to learn, and commitment to Roadhouse’s standards of integrity, inclusivity, and guest satisfaction are highly valued.