Hostess

About the RoleWe are looking for a warm, polished, and highly professional Hostess to be the first point of contact for our guests.The Hostess is responsible for creating a welcoming and memorable arrival experience, managing the reception area, coordinating guest seating, and ensuring the smooth flow of the restaurant from arrival through departure.The ideal candidate is naturally hospitable, confident, well-presented, and able to remain composed in a fast-paced environment while delivering exceptional service.Key ResponsibilitiesGuest ExperienceWelcome and acknowledge all guests warmly and professionally upon arrival.Create a positive first impression and ensure guests feel genuinely welcomed.Escort guests to their tables and present menus where required.Assist guests with general enquiries and provide accurate information about the restaurant, menu, and facilities.Maintain a high level of guest engagement throughout the arrival and departure experience.Handle guest requests and concerns professionally, escalating them to the appropriate manager when required.Reservations & SeatingManage daily reservations, walk-ins, special requests, and table allocations.Maintain an accurate and up-to-date reservation system.Coordinate closely with the reservations and restaurant teams to manage table availability and guest flow.Monitor table status and ensure efficient seating throughout the service.Manage waiting lists and communicate estimated waiting times clearly and professionally.Ensure VIPs, regular guests, special occasions, and other guest preferences are properly identified and communicated to the team.Coordinate special seating requirements and guest preferences with the Restaurant Manager and service team.Communication & CoordinationMaintain clear and effective communication with the restaurant, reservations, and management teams.Communicate guest preferences, special occasions, allergies, and other relevant information to the appropriate team members.Coordinate with the service team to ensure smooth table turnover and efficient seating.Support the team during busy periods and assist with the overall flow of the restaurant.Standards & PresentationMaintain a professional, polished, and well-groomed appearance at all times, in line with company standards.Ensure the hostess desk, entrance, and reception area are clean, organised, and welcoming.Follow all company policies, procedures, and service standards.Maintain confidentiality regarding guest information and VIP visits.Represent the restaurant and the wider group in a professional and positive manner.Operational SupportAssist with opening and closing procedures where required.Support the team with administrative and operational tasks related to reservations and guest management.Ensure all relevant guest information is accurately recorded and communicated.Assist during special events, private dining, and high-profile guest visits when required.Key Skills & CompetenciesExcellent communication and interpersonal skills.Warm, welcoming, and naturally hospitable personality.Strong organisational and multitasking abilities.Excellent attention to detail.Ability to remain calm and professional under pressure.Strong understanding of guest service and hospitality standards.Confident handling guests from different cultures and backgrounds.Good knowledge of reservation systems and/or POS systems is an advantage.Strong team player with a positive and proactive attitude.Ability to anticipate guest needs and deliver personalised service.Experience & QualificationsPrevious experience as a Hostess, Receptionist, Guest Relations Agent, or similar front-of-house role in a high-end restaurant, hotel, or hospitality environment.Previous experience in a luxury or lifestyle hospitality environment is preferred.Excellent spoken English; additional languages are an advantage.Professional appearance and strong personal presentation.Availability to work flexible hours, including evenings, weekends, and public holidays.