Hostess

Company Description Roadhouse Pvt. Ltd., part of the Roadhouse Group, is a leading hospitality brand in Nepal, renowned for introducing the country’s first wood-fired pizza at its flagship Roadhouse Café in Thamel in 1992. The group has expanded to more than 20 restaurants, boutique hotels in Kathmandu and Pokhara, and a strong franchise model that supports local restaurateurs. Guided by a passion for food, service, and community, Roadhouse focuses on delivering memorable hospitality experiences that exceed guest expectations. The organization emphasizes innovation, sustainability, inclusivity, and integrity, fostering collaboration and championing local talent. Roadhouse is dedicated to bringing people together, enriching lives, and building a future where hospitality strengthens communities.Role Description This is a full-time, on-site Host role based in Kathmandu. The Host is responsible for greeting guests warmly, managing waitlists, and coordinating seating to ensure a smooth flow of service. Day-to-day tasks include handling reservations, answering phone inquiries, providing accurate information about menus and services, and maintaining a welcoming atmosphere at the entrance and reception areas. The role also involves supporting the service team by communicating guest needs, assisting with special requests, and helping resolve minor guest concerns in a professional manner. The Host works closely with colleagues and management to uphold Roadhouse’s service standards and enhance the overall guest experience.Qualifications Candidates should possess strong Interpersonal Skills and Customer Service abilities to create a welcoming and positive guest experience.Candidates should possess effective Communication skills and professional Phone Etiquette to handle inquiries and coordinate with the team.Candidates should possess experience or aptitude in managing Reservations and guest seating arrangements in a busy hospitality environment.Candidates should possess reliability, attention to detail, and the ability to remain calm and courteous during peak hours.Candidates should possess basic computer skills, familiarity with reservation or POS systems (preferred), and the ability to work flexible shifts, including evenings, weekends, and holidays.Previous experience in restaurants, hotels, or guest-facing roles is an advantage; fluency in English and Nepali is highly beneficial.