Hostess, Two Birds One Stone

https://www.twobirds-onestone.ae/HUMAN RESOURCES VISIONWe will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.POSITION PURPOSEResponsible for positive experience of guests while maintaining the quality standards and supervision of the outlet staff.ESSENTIAL FUNCTIONSTo project a pleasant and positive professional image to all guests at all timesManage cultural needs and expectations of guestsUpselling and identification of additional revenue opportunitiesMaintain and adhere to billing policies and proceduresPunctual attendance to each shiftMaintain positive teamwork spirit at all timesAssist the Outlet Manager in training new team membersSupport of Departmental objectivesControl the flow of work in the room by seating guests in station rotation while maintaining guestlists and following and enforcing check issue procedures. Present menus and provide information to guest as necessary.Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.Assign opening and/or closing side duties. Supervise side work and ensure completed lists of set ups of all stations before departure of service staffMaintain complete knowledge of:Groups In-HouseHotel extension numbersVIPs in HouseHours of operation of each outlet, ambiance, menu selections and price range.Features and services provided by the hotelBe familiar with the particular characteristics and description of every wine/champagne by the glass and major wines on the wine listMaintain complete knowledge of floor layout /seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code of the restaurantMaintain complete knowledge of correct maintenance and use of equipment; use equipment only as intendedMaintain complete knowledge and comply with all departmental policies and service proceduresCommunicate VIP arrivals and special requests to designated personnel for follow upMaintain and update guest and group profile and preferencesBasic knowledge of salesmanship and negotiations.SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.Must be able to speak, read, write and understand the primary language(s) used in the workplace;Must be able to read and write to facilitate the communication process;Requires good communication skills, both verbal and written;Ability to dialogue informally and effectively with all co-workers, in one-on-one or small group settings, through clear articulation of ideas and active listening;Basic knowledge of hotel food and beverage operations;Basic knowledge of food and alcoholic beverages;Basic computational ability;Be aware of Health, Safety & Fire regulations and that they too abide by their termsMaintain high standards of personal hygiene at all times Demonstrate proper and safe usage of all equipmentEnsure that full uniform is worn at all timesCare in service to avoid accidentsMaintain a clean and tidy work areaQUALIFICATION STANDARDSWe do expect that you do have the experiences/ behaviors below. You:Totally embrace the philosophy of guest and customer service and owns the guests; Identify yourself with the hotel’s brand and operating philosophy;Possess a warm and friendly demeanor;Strive to achieve satisfaction and delight of our customers;Detail oriented;Thrive on pride of work and its product;Play as a team to achieve common goals; Demonstrate self-confidence, energy and enthusiasm;Have a strong ability to learn skills, retain and demonstrate learning; Uphold ethical business practices.