Hotel Client Success Manager

Job title: Hotel Client Success Manager (Remote, LATAM)Workplace type: RemoteEmployment type: Full-time / ContractAbout the rolex·quic is a hospitality technology company that helps hotels and management groups recover lost revenue and simplify how they get paid. We're hiring a Client Success Manager who has worked inside hotels and knows how they actually run. You'll own relationships with a portfolio of multi-property hotel groups and be their main point of contact after they sign. We'll train you on our platform. What we can't teach is real hotel experience.What you'll do

• Manage a portfolio of hotel groups and management companies as their day-to-day partner
• Lead monthly check-ins and quarterly business reviews with owners, GMs, and executives
• Keep clients engaged, happy, and renewing, and step in early when an account is at risk
• Spot opportunities to add properties and services within existing accounts
• Coordinate onboarding so new hotels get connected and go live quickly
• Help keep client billing current and resolve account questionsWhat you bring
• 3+ years of hotel experience, such as front office, revenue, operations, GM, or a management company (required)
• Experience in a client-facing or relationship-management role
• Fluent English and Spanish; Portuguese is a plus
• Comfortable with executive-level conversations and managing many accounts at once
• Organized and consistent with follow-up, and comfortable working in a CRM
• Available during US Central business hoursNice to have
• Experience with PMS systems, OTAs, or hotel technology vendors
• Familiarity with US hotel brands or US-based ownership groupsWhat we offer
• Fully remote role with a growing hospitality tech company
• Competitive USD compensation plus a quarterly bonus
• Hands-on training and a direct line to leadership