Hotel Front Desk Agent

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $23 hourlyQualifications1-2 years of hotel receptionist experienceComfortable taking telephone calls and mitigating stressful situationsExcellent time management skills, organizational skills, customer service skills, and interpersonal skillsHigh school diploma, GED, or equivalentHas previous experience or working knowledge of Microsoft Office and reservation management systems1+ year of hotel industry experience or related job preferred ResponsibilitiesGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersGeneral bookkeeping: ensure all hotel guest account information is accurate and up-to-dateAnswer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Connect with the housekeeping department to ensure guest accommodations are readyHandle customer complaints as necessary