Hotel Front Desk Clerk

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation: $13 - $14 hourlyQualificationsDemonstrates time management, organizational skills, and customer serviceComputer efficiencyPreferred experience but not requiredPossesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsComfortable taking telephone calls and mitigating stressful situationsHigh school graduate, GED recipient, or equivalent Has previous experience or working knowledge of Microsoft Office and reservation management systems1+ year of hotel industry experience or related job preferred ResponsibilitiesRespond to guest inquiriesWork with the housekeeping staff to ensure rooms are ready for new guestsTake incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requestsWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationGeneral bookkeeping: ensure all hotel guest account information is accurate and up-to-dateHandle customer complaints as necessary