Hotel Front Desk Manager

Step Into Leadership at Hampton Inn Jupiter/Juno BeachElevate Your Hospitality CareerAre you a natural leader with a passion for people and a knack for problem-solving? At Hampton Inn Jupiter/Juno Beach, we’re looking for a Front Desk Manager to lead our guest services team and deliver the friendly, reliable service our guests expect — and deserve.This is your opportunity to take the next step in your hospitality journey, grow within the Hilton family, and lead a team that shares your passion for exceptional guest experiences.Why Join Us?Competitive Pay (based on experience)Medical, Dental, and Vision Insurance401(K) with Company MatchPaid Time Off – because balance mattersHilton Team Member Travel DiscountsA positive and supportive work cultureOngoing training and leadership developmentClear paths to growth within the Hilton portfolioYour Impactful Role:As our Front Desk Manager, you’ll be the heartbeat of hotel operations. From training team members and handling escalated guest issues to optimizing front desk efficiency, your leadership ensures that every guest leaves with a smile.Hilton & PEP experience is a PLUS!Core Responsibilities:Guest Experience & Service LeadershipOversee check-ins/outs, reservations, guest inquiries, and complaintsCoach and empower your team to deliver outstanding serviceEnsure fast, friendly, and accurate service at all touchpointsLead by example with positive guest interactionsFollow up personally on guest complaints to ensure satisfactionTeam Management & DevelopmentInterview, train, and mentor front desk associatesConduct ongoing coaching and performance developmentHost regular team meetings and encourage open communicationCreate a culture of accountability, positivity, and hospitalityFinancial & Operational OversightManage front desk budget, billing, and cash handlingMonitor occupancy rates, forecast demand, and implement revenue strategiesEncourage upselling and suggestive selling to boost room revenueOversee daily reporting, night audit, and financial accuracyAssist with reservations to optimize ADR and occupancySafety, Compliance & Hotel StandardsEnsure compliance with Hilton brand standards, health codes, and safety regulationsEnforce proper procedures for guest safety, key control, and emergency protocolsParticipate in property inspections and maintain front desk cleanlinessLeadership PresenceParticipate in the Manager-on-Duty (MOD) rotationBe available to support team during high-traffic times and call-outsCollaborate across departments to ensure a seamless guest experienceAssist with community engagement, events, and social media involvementWhat You Bring:2+ years of front desk or hospitality experience (supervisory experience strongly preferred)Knowledge of Hilton brand standards and front desk systems is a big plusExcellent communication, problem-solving, and multitasking skillsExperience managing budgets, reservations, and guest recoveryA calm and confident approach to high-pressure situationsAbility to work flexible shifts, including weekends and holidaysAssociate's degree in hospitality or business preferred (or equivalent experience)Your Next Career Move Starts HereThis is more than just a job — it’s your chance to lead, grow, and thrive in a career you love. If you're ready to make an impact and bring your energy, creativity, and hospitality know-how to the Hampton team, apply today and lead with purpose.