Hotel Front Office Manager

Company Description B A Gladiators Ltd is a talent acquisition and human resource consulting firm headquartered in Abuja, Nigeria, dedicated to connecting the right talent with the right opportunities. The company partners with organizations across Nigeria to find, attract, and retain the people they need to grow, while also supporting job seekers, fresh graduates, and career professionals in unlocking their potential. Guided by a mission to stronger workforces, B A Gladiators manages HR operations and advises on people strategies so clients can focus on business growth. The firm’s vision is to empower job seekers and deliver trusted workforce management solutions nationwide, grounded in core values of transparency, integrity, commitment to excellence, a people-centered approach, and dedication.Role Description Our client, a four-star hotel, is seeking a Front Office Manager. The Front Office Manager will be responsible for the overall management and performance of the front office operations, including reception, reservations, guest services, room allocation, check-in and check-out, guest accounts and front office administration.The successful candidate will combine strong hospitality leadership with excellent guest-relations skills, operational discipline and commercial awareness. The role requires a hands-on manager who can supervise and develop the front office team, improve operational procedures, maximize room occupancy and revenue, and ensure that guests receive professional and consistent service throughout their stay.Key Responsibilities1. Front Office OperationsRun daily front desk and reception operations, including check-in, check-out, room assignment and shift handovers, making sure procedures are followed.Coordinate closely with housekeeping, maintenance, F&B and security so operations run smoothly.2. Guest Experience & Service StandardsMake sure every guest gets professional, prompt and personalised service from arrival to departure, including VIPs and special requests.Resolve complaints quickly, track guest feedback and fix issues that keep coming up.3. Reservations & Room ManagementOversee reservations and room allocation to keep occupancy high and room downtime low.Track cancellations, no-shows and extensions, and report on competitor rates and market conditions.4. Guest Accounts, Payments & Financial ControlsMake sure guest bills are accurate and every charge is posted correctly.Control cash, POS transactions, refunds and discounts, investigate discrepancies and work with Finance.5. Staff Leadership & DevelopmentSupervise, schedule and train front office staff on procedures, the PMS, guest relations and hotel policies.Set performance expectations, monitor attendance and standards, and hold regular briefings.6. Front Office Systems & RecordsMake sure the Property Management System (PMS) is used correctly, records are accurate and guest data stays confidential.7. Reporting & Performance ManagementReport regularly on occupancy, room revenue, key performance indicators (KPIs) and guest satisfaction, and recommend ways to improve them.

Requirements

Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration, Tourism Management or a related discipline.Minimum of 3–5 years' progressive experience in hotel front office or guest services operations.Previous experience in a supervisory or managerial front office position is required.Demonstrated experience managing reception, reservations, guest services and room allocation.Strong knowledge of hotel front office procedures and guest service standards.Experience using hotel Property Management Systems (PMS) is required.Demonstrated experience supervising, training and developing hospitality teams.Strong understanding of hotel occupancy, basic revenue-management principles.Good knowledge of cash handling, guest billing and front office financial controls.Salary & BenefitsThis role pays a monthly salary of ₦220,000 per month. The successful candidate will also receive employer pension contributions, One duty meals while on shift, and paid annual leave. How to ApplyKindly send your CV to 3kucfvq6lbjv5@bagladiators.zohorecruitmail.com. Use the job title as subject.