Hotel Front Office Receptionist

Company Description Al Khozama Hotel & Residences KAUST is located at, Jeddah, Thuwal, the heart of King Abdullah University of Science and Technology (KAUST), offering convenient access to the university, health centers, and surrounding residential areas. The property provides a variety of accommodation options, including elegantly furnished rooms, suites, and luxury residences that meet international hospitality standards. Guests can enjoy multiple dining venues with high-quality international cuisine and friendly service, as well as comprehensive recreation and business facilities. A dedicated 5-star conference and banquet team supports events of all sizes, from intimate gatherings to large corporate functions. The hotel also features a fully equipped gym and a female-only spa, creating a relaxed environment focused on comfort, wellness, and professional service.Role Description The Hotel Front Office Receptionist is a full-time, on-site role based in Jeddah at Al Khozama Hotel & Residences KAUST. This position is responsible for welcoming guests, managing check-in and check-out procedures, handling room reservations, and responding to guest inquiries in a professional and courteous manner. Daily tasks include operating the front office systems, answering phone calls, coordinating with housekeeping and other departments, and maintaining accurate records of guest information and payments. The role also involves addressing guest feedback, providing information about hotel services and local amenities, and ensuring that the lobby and reception area remain organized and presentable. The Front Office Receptionist contributes to a smooth guest experience by supporting front office operations and upholding the hotel’s service standards.QualificationsStrong customer service skills with a focus on guest satisfaction and professional hospitality.Experience with receptionist duties and front office operations, including check-in/check-out and reservations.Excellent phone etiquette and the ability to manage multiple calls and inquiries efficiently.Clear and confident communication skills, both verbal and written, in English; additional languages are an advantage.Ability to use hotel management systems and basic computer applications (e.g., MS Office) effectively.Attention to detail, reliability, and the ability to handle cash and card transactions accurately.Strong organizational skills, with the ability to prioritize tasks in a fast-paced environment.Previous experience in a hotel front office or customer-facing role is preferred.High school diploma or