Hotel General Manager

Role DescriptionA Hotel General Manager is responsible for overseeing overall hotel operations, guest experience, financial performance, and team management. The role ensures efficient operations, high service standards, profitability, and customer satisfaction.Key ResponsibilitiesLead and manage daily hotel operations and business activities.Develop operational strategies, budgets, and performance targets.Oversee front office, housekeeping, food & beverage, sales, and support departments.Monitor occupancy, revenue, profitability, costs, and operational KPIs.Maintain high standards of guest service and customer satisfaction.Lead, train, and develop hotel management and operational teams.Manage staffing, schedules, performance, and workforce requirements.Oversee hotel budgets, expenses, purchasing, and cost control.Develop sales, marketing, and revenue-generation initiatives.Manage relationships with guests, suppliers, partners, and key clients.Ensure compliance with hotel policies, health and safety, and local regulations.Handle guest complaints, operational issues, and service escalations.Monitor property maintenance, cleanliness, security, and quality standards.Prepare operational reports, forecasts, and management updates.Identify opportunities to improve hotel performance, efficiency, and profitability.QualificationsBachelor’s degree in Hotel Management, Hospitality, Business Administration, or a related field.Extensive experience in hotel management and senior hospitality leadership.Strong knowledge of hotel operations, guest services, and hospitality standards.Experience managing hotel budgets, revenue, costs, and financial performance.Strong leadership, communication, negotiation, and problem-solving skills.Experience managing multiple hotel departments and large teams.Knowledge of revenue management, sales, marketing, and customer experience.Familiarity with PMS, POS, CRM, and hotel management systems.Strong understanding of health, safety, hygiene, and hospitality regulations.UAE/GCC hospitality experience is advantageous.Ability to manage multiple priorities and operational challenges.Professional, customer-focused, organized, proactive, and results-oriented.