Hotel Manager

Role DescriptionWe are looking for an experienced and customer-focused Hotel Manager to oversee daily hotel operations, lead staff, maintain service standards, and ensure a positive guest experience while achieving business and operational goals.Key ResponsibilitiesOversee the daily operations of the hotel, including front office, housekeeping, food and beverage, and other departments.Manage, supervise, and motivate hotel staff to ensure efficient operations.Maintain high standards of guest service, cleanliness, and hospitality.Handle guest enquiries, complaints, and feedback professionally.Monitor room occupancy, bookings, revenue, and overall hotel performance.Develop and implement operational procedures to improve efficiency and service quality.Manage budgets, expenses, supplies, and operational costs.Coordinate with suppliers, contractors, and external service providers.Ensure compliance with hotel policies, health and safety requirements, and relevant regulations.Conduct regular inspections of guest rooms, facilities, and common areas.Support staff recruitment, training, performance management, and scheduling.Prepare operational reports and provide updates to senior management.Identify areas for improvement and implement initiatives to enhance guest satisfaction and profitability.Ensure smooth hotel operations during peak periods, weekends, and public holidays.QualificationsDiploma or Bachelor’s Degree in Hotel Management, Hospitality, Business Administration, or a related field.Previous experience in hotel management or a senior hospitality role is required.Strong knowledge of hotel operations, guest services, and hospitality standards.Excellent leadership, communication, and problem-solving skills.Strong organisational and time-management abilities.Good understanding of budgeting, revenue management, and cost control.Customer-focused with a professional and positive attitude.Able to work under pressure and handle multiple operational responsibilities.Proficient in hotel management systems and Microsoft Office.Willing to work flexible hours, weekends, and public holidays when required.