Hotel Operations Manager

Operations ManagerCopthorne Tara Hotel London KensingtonCopthorne Tara Hotel London Kensington is seeking a high-impact, experienced Operations Manager to help lead and strengthen the day-to-day running of the hotel.This is not a passive support role — it is a key leadership opportunity for someone who can drive operational excellence, elevate standards, and support the General Manager in delivering strong commercial and guest-focused results across the business.With responsibility across Rooms Division, Food & Beverage, and wider hotel operations, this role is ideal for a visible, hands-on leader who thrives in a fast-paced, complex environment and knows how to bring departments together to deliver a seamless guest experience. The role also supports the General Manager in overseeing operational performance and deputising in their absence. Operations ManagerWe are looking for someone who can:Lead from the front and maintain strong operational control across the hotelDrive standards, productivity, service, and profitabilityBuild strong relationships across departments and create a culture of teamwork and accountabilitySupport Heads of Department to improve performance and guest satisfactionHelp shape a consistent, well-run, commercially focused operationKey ResponsibilitiesSupport and oversee the day-to-day operation of the hotel across key departmentsDeputise for the General Manager and take responsibility for hotel operations in their absenceDrive productivity, service quality, guest satisfaction, and financial performanceWork closely with Heads of Department to maintain high standards across Rooms and Food & BeverageMonitor operational trends, standards, and systems to ensure the hotel remains competitiveSupport the delivery of budgets, business plans, and operational objectivesHelp control labour and operating costs in line with budget expectationsLead by example in creating a positive, guest-focused and professional cultureChair meetings and support the Executive team in achieving key business goalsEnsure departments are effectively planned, organised, and aligned with the needs of the businessPromote teamwork and communication across all departmentsSupport service improvements, operational initiatives, and changes in procedure where neededOversee guest complaint handling and ensure follow-up actions are completed effectivelyEnsure hotel procedures, standards, and reporting requirements are followed consistently Operations ManagerRequirementsWhat We're Looking ForProven experience in a senior hotel operations role, ideally as an Operations Manager, Hotel Manager, or senior departmental leaderStrong background in hotel operations, with exposure to both Rooms and Food & BeverageCommercially aware, with the ability to balance service delivery with cost control and business performanceA confident and credible leader who can influence, support, and challenge where neededStrong presence on the floor — visible, hands-on, and guest-focusedAbility to lead in a fast-paced, high-volume environmentExcellent organisational and communication skillsExperience in performance management, team development, and cross-departmental leadershipGood understanding of hotel compliance, health & safety, and people management responsibilitiesResilient, adaptable, and comfortable managing change and operational pressurePeople LeadershipThis role plays a key part in supporting and developing the wider hotel team. You will be expected to work closely with Heads of Department, promote employee engagement, support training and development, and help ensure effective people management practices across the hotel.You will also work in liaison with HR on matters such as recruitment, payroll issues, investigations, disciplinary matters, attendance, and team performance, while helping to reduce turnover and strengthen team capability. Operations ManagerHealth, Safety & ComplianceThe Operations Manager will have an important role in maintaining a safe, compliant, and well-managed hotel environment. This includes supporting Health & Safety compliance, risk awareness, fire safety responsibilities, security vigilance, incident reporting, and ensuring staff follow company procedures and legal requirements.BenefitsWhat We OfferA senior leadership opportunity in a busy, high-profile London hotelClear progression within an international hotel groupTraining, development, and apprenticeship opportunitiesSocial events, wellbeing initiatives, and team activitiesMeals on dutyFree laundry and dry cleaningEmployee discounts on accommodation and F&BInterest-free season ticket loanLife assuranceRecommend a Friend SchemeLength of service-related benefits and holiday increasesAbout The HotelCopthorne Tara Hotel London Kensington is a busy 4-star hotel in the heart of Kensington, just moments from High Street Kensington station.As one of London's largest hotels, it offers a fast-paced and varied environment, with significant Rooms and Food & Beverage operations, a strong Meetings & Events business, and a wide range of guest touchpoints across the property.About The GroupMillennium Hotels and Resorts operates over 120 hotels worldwide, including 21 across Europe.Our portfolio includes:Leng's Collection M Social Collection Millennium Collection Copthorne Collection The Biltmore MayfairEquality & Right to WorkWe are an equal opportunities employer.Applicants must have the right to live and work in the UK. Right-to-work checks will be conducted in line with UK legislation.Apply NowIf you are ready to take ownership, lead from the front, and make a real impact across hotel operations — we want to hear from you.Apply today and be part of shaping the future of operations at Copthorne Tara Hotel London Kensington.#TARACaterer