Hotel Receptionist

30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.This venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms.As a Hotel Receptionist, you will receive the following industry-leading benefits:50% discount across Searcys venuesEnrolment into the Searcys pension schemeUp to 38 days annual leave (dependent on job role)Enhanced Maternity and Paternity LeaveAccess to everyday discounts and communication portalEmployee assistance program and qualified Mental Health First AidersMonthly Chef wellbeing and supplier tripsChef whites and shoes providedOpportunity to enrol into the WSH Group Chef Academy Meals are provided on shift when working within one of our venuesYour birthday off to celebrate in styleA day off to volunteer/give back to the charity of your choiceA wide selection of Searcys ibelong Events. Job DescriptionJob Type: 40hrs per weekMorning and evening shift rotationSalary: £30,784Main Purpose:The Reception team serves as the first point of contact for all guests and visitors to the RCGP. We arecommitted to providing the highest level of customer service in all our actions.

Key Responsibilities

Maintaining a positive culture throughout the departmentMaintaining the highest level of service to consistently exceed guest expectationsWarmly welcoming all visitors and guests - Ensure eye contact and a smile at all times. Ensuring everyone is aware of forthcoming daily events being held in the venue Dealing with visitor enquiries/requests. Assisting in handling visitor passes and directing visitors as appropriateIssue Searcys day passes, Members passes and Gym passes Answering all calls within 3 rings and attending to voicemails as soon as possibleReceiving and transferring telephone calls (internal). To respond to e-mails as soon as possible no later than 12 hours after receiving it. Taking bedroom reservations on the Guestline booking system for individual and group guests via phone, email, or in-personCheck-in and out overnight guests, individual and groupObtaining and maintaining complete and accurate guest records of address and contact details as required by UK lawAdvising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guestsLiaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the deskPromoting bedroom facilities on check-out for future bookingsEnsuring all charges are posted correctly to guests' accountsTaking payments for overnight stays for individual guests and assuring those are posted correctlyTaking payments for additional services like extra breakfasts and assuring those are posted correctlyBeing fully aware of cash handling policies and cashing up procedures and adhering to them at all timesBeing fully aware of all available rates and promotions for college membersBeing fully aware of all corporate memberships and the associated benefitsMaintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as SearcysEnsuring all guest feedback and complaints are dealt with in a professional and friendly manner advising the DM and/or Reception Manager of the outcome or asking for assistance. Covering the Exams reception Desk as and when necessaryEnsure the Members Lounge checklist is completed dailyEnsuring the desk and reception areas are presentable at all times. Liaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfactionAssist with training of new staffBeing fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to them at all timesBeing fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to them at all timesTo undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities. QualificationsSkills required:Excellent product knowledgeExcellent communication skillsExcellent time management Supportive / Team playerExcellent customer service skillsAdditional InformationWe are the oldest caterer in the UK, founded in 1847. Working with us means being part of London’s most prestigious events and some of the country's most iconic venues. You’ll gain valuable experience and mentoring from skilled colleagues and have a chance to write your own chapter in our celebrated history.A career at Searcys means being part of something special. With our rich heritage, and ever-growing business, we will be delighted if you join us – a company with a strong sense of pride and belonging.To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk