Hotel Receptionist

Company Description County Arms is an elegant, award-winning 4-star hotel located in the historic heritage town of Birr, County Offaly. Known for its warm welcome and friendly team, the hotel offers luxurious accommodation, quality dining, and tailored experiences for a wide range of guests. County Arms features The Springs Leisure Club & Wellness Suites, providing rejuvenating treatments and relaxing leisure facilities. For over 60 years, the hotel has been a popular venue for distinctive weddings and special occasions. Situated in Ireland’s Heartlands, it benefits from a prime location near attractions such as Birr Castle, Lough Boora Discovery Park, and the Slieve Bloom Mountains.Title: ReceptionistReporting to: Front Office Supervisor / ManagerBased: County Arms, Birr & Dooly's Hotel, Co. Offaly

Key Responsibilities

Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. To deal with guests and customers in a prompt, efficient and friendly manner and manage reception area.Key Accountabilities & Responsibilities:Welcome and interact with guestsProvide warm and professional greetings upon arrival and departure.Handle guest inquiries and requests promptly and efficiently.Ensure guest satisfaction throughout their stay.Manage efficient check-in and check-out procedures.Preparing Guest BillsAccurately process cash, card, and online transactions.Maintain a clean, tidy, and welcoming reception area.Enforce hotel rules and policies professionally.Take and process incoming bar/restaurant bookings.Inform housekeeping of any room changes & room departuresCommunication and coordination:Answer phone calls and emails promptly and professionally.Route messages to the appropriate departments or management.Communicate guest issues to relevant departments (e.g., Housekeeping, Maintenance).Collaborate with colleagues to ensure smooth hotel operations.Administrative tasks:Produce reports and share information with relevant departments.Maintain accurate records of guest room bookings.Adhere to all HR and Health & Safety regulations.Participate in sustainable and waste management practices.Additional responsibilities:Monitor visitors and ensure hotel security.Review and confirm guest information during check-in.Verify guest payment methods and process payments accurately.Issue room keys and direct guests to their rooms.Perform other reasonable duties assigned by management.Desired Skills and Qualities:Excellent customer service skills with a friendly and professional demeanour.Strong communication and interpersonal skills.Ability to work efficiently and handle multiple tasks simultaneously.Proficient in Microsoft Office SuiteDetail-oriented and organised with excellent time management skills.Ability to work independently and as part of a team.Discretion and ability to maintain confidentiality of guest information.Positive attitude and a willingness to learn new things.Experience of Guestline GMS an advantageJob Type: Full-timePay: From €14.25 per hour

Benefits

Bike to work schemeEmployee discountGym membershipOn-site gymExperience:Receptionist: 2 years (preferred)Language:English (preferred)Work authorisation:Ireland (required)Work Location: In person