Hotel Receptionist/ Switchboard Operator

We're Hiring: Hotel Receptionist / Switchboard OperatorA prestigious hospitality establishment is seeking a professional, well-presented, and service-driven Hotel Receptionist / Switchboard Operator to join their team.The successful candidate will be responsible for creating an exceptional first impression for guests, managing the reception area, handling switchboard operations, and providing outstanding customer service throughout the guest journey. Key Responsibilities

• Welcome and assist guests with warmth, professionalism, and enthusiasm.
• Respond to guest enquiries and provide information about the hotel's facilities and experiences.
• Conduct guest tours of the property when required.
• Manage incoming calls and operate the switchboard efficiently.
• Direct calls and enquiries to the relevant departments.
• Maintain and update administrative records and communication logs.
• Ensure important guest and booking information is communicated to the appropriate teams.
• Escalate guest concerns and assist in resolving issues effectively. Minimum RequirementsGrade 12 (Hospitality qualification advantageous). 1 to 2 years' experience in a receptionist or front desk role. Excellent telephone etiquette and customer service skills. Strong verbal and written communication skills in English. Computer literacy, including MS Word, Excel, and Outlook. Strong organisational skills and attention to detail. Ability to work shifts, weekends, public holidays, and evenings. Professional appearance with a positive, guest-focused attitude. Comfortable engaging with distinguished clientele