Hotel Reservationist - Tokai

Hotel Reservationist – Hospitality (Tokai)Join a leading hospitality team in Tokai as a Reservationist, where you’ll play a vital role in creating seamless booking journeys and elevating guest experiences.About the RoleAs a Reservationist, you’ll ensure every detail from enquiries to arrivals is handled with professionalism, accuracy, and care. You’ll collaborate across departments, support revenue goals, and help guests with tailored arrangements that make their stay unforgettable.Key ResponsibilitiesManage reservations across platforms with accuracy and efficiencyHandle guest enquiries professionally while identifying upsell opportunitiesCoordinate with teams to ensure smooth arrivals, upgrades, and special requestsSupport guest experiences with transfers, tours, and restaurant bookingsMaintain financial accuracy with invoices, payments, and refundsUphold professionalism through attention to detail and confidentialityRequirementsEducation: Grade 12Experience: 2+ years in reservations or hospitalitySkills: Organised, detail‑oriented, guest‑focused, and collaborative