House Manager

POSITION SUMMARYOur jobs aren't just about delivering luxury service. Instead, we create exceptional, personalized, and memorable experiences that exceed guest expectations at every touchpoint. Our Butler Managers lead the Butler team in providing intuitive, anticipatory, and bespoke service to VIP guests, ensuring every aspect of the guest journey reflects the highest standards of hospitality, discretion, and attention to detail.The Butler Manager is responsible for overseeing the day-to-day operations of the Butler Department, ensuring the seamless execution of personalized guest services and signature experiences. They lead, coach, and develop a team of Executive Butlers and Butler Runners, fostering a culture of excellence, accountability, and continuous improvement. The Butler Manager collaborates closely with Front Office, Housekeeping, Food & Beverage, In-Room Dining, and other operational departments to ensure all guest preferences, requests, and special arrangements are executed flawlessly.The Butler Manager oversees the planning and delivery of VIP arrivals, departures, and in-stay experiences, ensuring guest preferences are anticipated and personalized services are tailored to individual needs. They monitor service standards, guest satisfaction scores, and operational performance, taking proactive measures to enhance the guest experience and resolve concerns efficiently. They are also responsible for managing departmental schedules, inventory controls, operating supplies, and budget requirements while ensuring compliance with company policies, luxury brand standards, and hotel procedures.In addition, the Butler Manager ensures the successful execution of signature Butler services, including wake-up beverage service, bath rituals, garment pressing coordination, special occasions, amenity arrangements, and other luxury offerings. They maintain strong relationships with guests and act as an escalation point for service recovery situations, ensuring timely and professional resolution of any issues.No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, safeguarding guest information, upholding luxury service standards, and ensuring professional appearance and communication at all times. Butler Managers are expected to be highly visible throughout the property, providing operational leadership, supporting team members, and ensuring every guest interaction reflects the highest standard of personalized hospitality. Successfully performing these responsibilities is essential to creating extraordinary guest experiences and achieving departmental and hotel goals.PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent. Degree or diploma in Hospitality Management, Hotel Management, Business Administration, or related field preferred.Related Work Experience: Minimum 3 to 5 years of experience in luxury hospitality, Butler Services, Rooms Operations, Guest Relations, Front Office, or related discipline, with progressive leadership responsibilities.Supervisory Experience: Previous supervisory or management experience required.PREFERRED SKILLSLeadership and team developmentLuxury guest service and VIP guest managementButler operations and personalized service deliveryGuest relations and service recoveryStrong communication and interpersonal skillsTraining, coaching, and performance managementOperational planning and departmental coordinationInventory management and cost controlProblem-solving and decision-making abilitiesKnowledge of PMS, GXP, and hotel operating systemsAbility to work under pressure in a fast-paced luxury environmentStrong attention to detail and organizational skillsButler Managers are responsible for leading the Butler operation, empowering their teams to deliver intuitive, personalized, and memorable experiences that define the highest standards of luxury hospitality.