Housekeeping Manager

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionLead, supervise, and manage the housekeeping team by providing clear communication, comprehensive training, coaching, and constructive performance feedback to ensure maximum efficiency and staff developmentConduct daily inspections of all guestrooms, public areas, exterior spaces, and back-of-house areas to maintain the highest cleanliness standards and ensure compliance with organizational policiesMonitor and oversee the completion of deep cleaning programs, assign tasks strategically, and ensure smooth workflow throughout the departmentManage staff recruitment, onboarding, performance evaluations, and disciplinary actions while maintaining transparent and empathetic communication with all team membersIssue daily assignments to staff, review special requests and priority areas, and manage the Lost and Found system to ensure optimal coordination and guest satisfactionControl inventory by issuing supplies and goods to staff at the beginning of shifts, ensuring adequate resources are available while managing expenses effectivelyRespond promptly to guest questions and requests, providing assistance, direction, and information to enhance the guest experienceEnsure strict compliance with accident prevention programs, health and sanitation regulations, and quality assurance standards to maintain a safe and clean environmentAnalyze operational data, identify areas for improvement, and recommend and implement procedural changes to enhance efficiency and service qualityCollaborate with other departments to coordinate services and resolve issues in a timely and professional mannerQualificationsAt least 1-2 years previous leadership experience in Housekeeping DepartmentDegree or Diploma in Hospitality ManagementExcellent communication and organizational skillsStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationStrong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times