Housekeeping Training & Quality Manager

Housekeeping Training & Quality ManagerObjective Establish and maintain standardized housekeeping systems, training programs, and quality benchmarks across all Vianaar Facilities-managed properties to deliver a consistent, premium resident and guest experience.Key ResponsibilitiesDevelop, implement, and continuously improve housekeeping SOPs and quality standards across all properties. Design and deliver induction, refresher, and skill-development training programs for housekeeping teams. Train Estate Managers, Supervisors, and other key site personnel to effectively manage and sustain housekeeping standards. Conduct on-site coaching, practical demonstrations, and regular training sessions. Create training manuals, checklists, videos, and operational guides. Conduct quality audits, inspections, and compliance reviews across properties. Identify process gaps and drive corrective and preventive actions. Define, monitor, standardize, and optimize cleaning time benchmarks and productivity standards. Work closely with Estate Managers and Operations teams to sustain standards and drive continuous improvement. Build a culture of discipline, accountability, consistency, and service excellence across all sites.Success MetricsImprovement in housekeeping audit and quality inspection scores. Reduction in cleanliness and housekeeping-related complaints. Consistent housekeeping standards and SOP compliance across all properties. Standardized and optimized cleaning turnaround times across property types. Improved housekeeping productivity and manpower efficiency. Estate Managers effectively driving housekeeping standards, reviews, and corrective actions at their sites. Reduction in repeat housekeeping issues and audit observations.