Housing Coordinator (Full time)

Housing CoordinatorFull time | 37.5 hours per week | $62,000–$67,000 per yearReports directly to the Senior Housing ManagerLocations: Coal Harbour, Vancouver, and New WestminsterAbout PAL VancouverPAL Vancouver is a not-for-profit organization established more than 20 years ago. Our mission is to provide affordable housing for long-standing members of Metro Vancouver’s performing arts professions within a vibrant, creative community. We offer safe and affordable housing for members of the professional arts and allied industries at two sites: Coal Harbour in Vancouver (111 units) and New Westminster (65 units). Learn more at www.palvancouver.orgAbout the roleWe are seeking an organized, approachable Housing Coordinator who builds positive tenant relationships and helps keep our housing communities safe and well maintained. Reporting directly to the Senior Housing Manager, you will support day-to-day tenancy administration, property maintenance and resident communications across both sites. You will work closely with residents, contractors and community contacts, respond promptly to concerns, and escalate matters that require management decisions.Compensation and benefits· Annual salary of $62,000–$67,000.· Employer-paid extended health benefits.· Employee Assistance Program (EAP).Key responsibilitiesAdministration and tenant relations45% of the role· Provide respectful, responsive tenant service; document concerns, help resolve conflicts and follow through on agreed actions. Use sound judgment and escalate complex tenancy, safety or support concerns to the Senior Housing Manager.· Prepare resident correspondence, Residential Tenancy Branch (RTB) forms and tenancy notices under the Senior Housing Manager’s direction. Support compliance with the BC Residential Tenancy Act (RTA), including lawful notice, service, entry and recordkeeping procedures.· Maintain accurate waitlists and confidential resident files; coordinate annual rent-geared-to-income renewals, move-ins and move-outs, and related tenancy records.· Support rent collection and CAFT updates; track arrears and follow-up actions, and prepare regular arrears, occupancy and vacancy reports for the Senior Housing Manager.· Coordinate keys, electronic access devices, parking and locker allocations. Access, review and retain CCTV records only when authorized and in accordance with privacy requirements and PAL policies.Maintenance and property operations45% of the role· Receive, troubleshoot, document and prioritize maintenance requests. Track work orders through completion and keep residents informed about access, scheduling and progress.· Coordinate preventative maintenance, routine inspections and repair schedules with the Senior Housing Manager. Identify recurring issues and report maintenance needs, hazards and potential capital repairs.· Arrange contractors and procure approved materials and services within delegated authority. Coordinate site access, communicate scope and expectations, monitor progress and workmanship, and flag delays, deficiencies or cost concerns.· Assist with unit and common-area inspections, including move-in and move-out condition records, while following applicable notice and entry requirements.· Support health and safety standards at both sites; arrange timely repairs and undertake light cleaning and other appropriate tasks needed to maintain safe premises.· Respond to urgent medical or maintenance incidents within training and established procedures, contact emergency services or qualified trades as needed, and document and escalate incidents promptly.Communications and occasional support10% of the role· Prepare and deliver clear housing notices and resident updates electronically and in person; maintain current housing information on the website.· Occasionally assist with approved social media content and monitoring, grant writing and related administrative support as assigned. These duties support the core housing role.Other related duties may be assigned by the Senior Housing Manager.Qualifications and skills· Two to five years of experience in not-for-profit housing; post-secondary education preferred.· Working knowledge of the BC Residential Tenancy Act and ability to apply tenancy procedures accurately under management direction.· Strong tenant relations, communication, conflict resolution and problem-solving skills, with sensitivity to poverty, older adults and mental health concerns.· Ability to protect confidentiality and handle resident, financial and organizational information with discretion.· Strong organization, numeracy and recordkeeping skills; ability to manage competing priorities, analyze information and work independently and as part of a team.· Proficiency with Microsoft Office, including Word, Excel, PowerPoint and Outlook.· First Aid Level 1 certification.· Must be able to lift 30+ lbs.· Valid BC driver’s licence; access to a vehicle preferred. Ability to travel to and work at both sites.· Ability to provide the limited after-hours relief coverage described below; legal eligibility to work in Canada.Working conditions and relief coverageThe standard work week is 37.5 hours. The role requires work at both Coal Harbour and New Westminster, with occasional evening or weekend work for scheduled activities such as board or committee meetings.After-hours emergency coverage is limited to assigned relief periods when the Senior Housing Manager is away. During those periods, the Housing Coordinator carries the emergency phone, triages urgent calls, follows established emergency procedures and escalation contacts, and records incidents for follow-up. The Senior Housing Manager will confirm the coverage dates, response expectations and handover arrangements in advance wherever possible. Routine non-urgent requests are handled during regular working hours. This role does not involve continuous after-hours availability outside assigned relief periods.How to applyPlease submit a cover letter and résumé together in one PDF to pal@palvancouver.orgApplication deadline: Friday, November 6, 2026PAL Vancouver is committed to an inclusive, equitable and accessible workplace. We welcome qualified applicants from all backgrounds. If you require accommodation or assistance during the application process, please contact pal@palvancouver.org in advance.We thank all applicants for their interest. Only candidates selected for an interview will be contacted. No phone calls, please.