HR and Admin Officer

Who are we?Delivering a smarter courier experience since 2008.At ZAJEL, we’re on a mission to be the courier company that goes beyond distance and destination to offer business transformation, reliable global services, and flexible, agile solutions.Our journey started in 2008. Fast-forward to now and we’ve matured to become one of the fastest-growing courier and logistics companies in the UAE. We’ve reached this position thanks to a mix of industry-leading expertise and an unwavering commitment to offering our customers a superior experience day after day.At the heart of this sits our people, a team of industry experts and innovators who use smart, cutting-edge technologies and our diverse, top-of-the-range shipping fleet to supply convenient, cost-effective services to customers across domestic, international, and government sectors.We’re also proud to offer a growing range of reliable services for large enterprises and SMEs, covering immigration, ID Cards, Customs declarations, mailroom management, legal documents, banking, and e-commerce.By innovating together, we’ve built a unique operating model that enables us to adapt to fluctuating market conditions, respond with agility to customer needs, and reliably execute delivery solutions across first- and last-mile delivery – it’s this spirit of collaboration and pursuit of consistent innovation that sets us apart and makes us the ideal courier partner for B2B, B2C, and C2C customers.We’re especially proud of the partnerships we have fostered over the years, collaborating with numerous UAE government departments and the private sector.Who are we looking for?The HR & Admin Officer will be responsible for carrying out all HR & Admin-related tasks to support employees across Zajel and ensuring the effective management and implementation of the organization’s policies and procedures.Recruitment Activities, Induction & Employee RelationsSupports the recruitment process end-to-end to enable the selection of quality talent for vacant positions (except technical and senior roles) within defined timelines.Ensures timely coordination of interviews with hiring managers involved in the interview and decision-making process.Negotiates pay and salary rates with candidates.Finalizes the job offer after confirming with the hiring manager and Manager of HR & Administration; conducts reference checks for senior roles as required.Coordinates with employee relations to ensure completion of recruitment-related formalities such as employment visas and necessary clearance documents.Ensures reduction in recruitment cycle time by optimizing the use of available recruitment sources.Ensures all joining formalities for new employees are completed, including offer letters, joining documents, and required employee details.Provides new employees with the required induction and orientation.Identifies employee issues, communicates with concerned departments regarding those issues, and schedules meetings with employees and their managers to address concerns.Acts as a mediator between employees and managers where necessary.Ensures that grievance handling and disciplinary procedures are carried out in line with company policy and national legislation, communicating solutions to employees.Engagement & TrainingCommunicates training timelines and venue details to participants and relevant departments.Maintains feedback received and prepares training course evaluation reports to assess employee responses.Organizes engagement programs for employees, such as GEM Awards and team-building activities.Performance Management System, Compensation, and Benefits ActivitiesWorks closely with the HR & Admin Manager to ensure that managers and employees are appropriately trained in administering the performance management process, including goal setting, coaching, feedback, and performance appraisals.Ensures proper follow-up of employee performance and career development inputs with appropriate training initiatives.Manages day-to-day operations within the compensation and benefits section.Prepares employee action forms and documentation related to monthly transactions, including new hires, promotions, transfers, salary adjustments, and allowances according to company compensation policies.Monitors and tracks employee leave and absenteeism, ensuring necessary adjustments are made to payroll.Coordinates and manages all aspects of the employee insurance process, including preparing and processing applications for new staff and canceling policies for staff leaving.Acts as the key liaison officer between the organization and the insurance company and coordinates the annual renewal process for medical insurance.Routine HR AdministrationEnsures timely communication of HR policies and procedures to employees and managers; advises, interprets, and assists employees with HR-related matters.Ensures proper maintenance of the personnel filing system and other confidential employee documents.Conducts other routine activities like managing petty cash, preparing employee request letters in both English and Arabic, and updating employee lists with new hires and exits.Manages outsourced vendors' agreements, payments, and coordination.QualificationsBachelor's degree or equivalent experience in Business Administration, Human Resources, or a related field.Over 3 years of UAE-based experience in Human Resources, with a strong preference for candidates with a background in the Logistics or Freight Forwarding industry, including managing the full recruitment lifecycle (for both blue-collar and white-collar roles) and payroll administration.Exceptional interpersonal and communication skills, with the ability to build relationships at all levels. Demonstrates confidence and thrives in a dynamic, fast-paced, and multicultural environment.