HR Business Partner

ABOUT USPayerMax is a global Fintech company rooted in emerging markets, offering seamless global payment solutions, including acquiring, payouts, and collections. Beyond payments, we deliver value-added services such as risk management, foreign exchange, multi-currency accounts, payment marketing, and tax services, designed to simplify and enhance the global payment experienceDriven by a long-term strategic vision, we have steadily expanded our global payment network since our founding in 2018 and now serve over 150 markets worldwide. We’ve built local offices in 18 countries and secured financial licenses and regulatory accreditations in key regions including Singapore, the UAE, Saudi Arabia, Hong Kong (China), Thailand, Indonesia, and the Philippines. Rooted in emerging markets, our mission is to help merchants make the most of every minute and every cent, while continuing to drive innovation in digital financeABOUT THE ROLEAs a member of our Global HR Team, you will have the opportunity to work closely with different HR function team and regional business teams. You will act as a Human Resources Expert, providing strong support for PayerMax's Hong Kong business and contributing to the company's future growthKEY RESPONSIBILITIES

• Partner closely with business leaders to gain a deep understanding of business strategies and talent needs, and accordingly formulate and execute annual/periodic HR plans; conduct regular talent reviews to identify critical talent and capability gaps, and collaborate with the recruitment team to establish hiring priorities
• Drive the annual and quarterly performance review processes, coaching managers on goal setting, performance feedback, and improvement conversations; identify high-potential employees, develop Individual Development Plans (IDPs) for them, and coordinate training resources to support their professional growth
• Act as a communication bridge between employees and management, addressing employee concerns and resolving conflicts in a timely and appropriate manner to maintain a positive labor climate; lead various employee interviews (onboarding, probation, offboarding, career development, etc.) to continuously enhance employee satisfaction and retention; work with the C&B team to clearly communicate compensation and benefits policies to employees, ensuring accurate and timely information delivery
• Actively promote and embody company culture and values; plan and organize team-building activities, employee care initiatives, and internal communication events to strengthen team cohesion
• Ensure all HR activities are conducted in full compliance with local labor laws and company policies, and stay updated on regulatory changes to mitigate compliance risksREQUIREMENTS
• Bachelor degree or above, preferably in Human Resources, Business Administration, or a related field; candidates with relevant industry experience are also considered
• 8+ years of HR-related experience, with at least 3 years in an HRBP role
• Solid knowledge and practical understanding of performance management, talent development, and other core HR modules
• Results-oriented, able to thrive in a fast-paced environment, with strong resilience to pressure and adaptability to change
• Excellent written and spoken English and Chinese, combined with outstanding communication and interpersonal skills; ability to quickly build and maintain effective relationships with internal and external stakeholders at all levels
• Familiarity with HR-related laws and regulations in Hong Kong is a plus关于我们PayerMax 是一家植根于新兴市场的全球金融科技公司，致力于提供无缝衔接的全球支付解决方案，涵盖收单、支付与收款服务。在此基础上，我们还提供风险管理、外汇兑换、多币种账户、支付营销及税务服务等增值服务，旨在全面简化和提升全球支付体验秉持长期主义的战略愿景，自2018年成立以来，我们稳步拓展全球支付网络，目前已覆盖150多个市场，在18个国家设立了本地办事处，并在新加坡、阿联酋、沙特阿拉伯、中国香港、泰国、印尼和菲律宾等主要地区获得了金融牌照及监管认证。立足新兴市场，我们的使命是帮助商户用好每一分钟、花好每一分钱，同时持续推动数字金融领域的创新关于职位作为人力资源团队的一员，你将有机会与各国家/地区的人力资源及业务团队紧密协作，作为人力资源方面的专家，为PayerMax香港业务提供坚实支撑，共同推动公司未来发展主要职责
• 与业务负责人紧密合作，深入理解业务战略及人力需求，据此制定并执行年度/阶段性人事计划；定期进行人员复盘，识别关键人才及能力缺口，并协同招聘团队明确招聘优先级
• 推动年度及季度绩效评估流程，辅导管理者进行目标设定、绩效反馈与改进面谈；识别高潜员工，为其制定个人发展计划（IDP），并协调培训资源支持其职业成长
• 担当员工与管理层之间的沟通桥梁，及时妥善处理员工诉求与冲突，维护和谐劳动关系；主导各类员工面谈（入职、转正、离职、职业发展等），持续提升员工满意度与留存率；配合薪酬福利（C&B）团队，向员工清晰解读薪酬福利政策，确保信息传达准确、及时
• 积极宣导并践行公司文化价值观，策划并组织团队建设、员工关怀及内部沟通活动，增强团队凝聚力
• 确保所有人力资源活动均符合当地劳动法规及公司政策任职要求
• 大学本科及以上学历，人力资源管理、工商管理或相关专业优先，具备相关行业经验者亦可考虑
• 8年以上HR相关工作经验，其中至少3年担任HRBP岗位
• 熟悉绩效管理、人才发展等模块的基本理论与实操
• 结果导向，能适应快节奏工作环境，具备良好的抗压能力及应变能力
• 具备优秀的中英文听说读写能力及出色的沟通协调能力，能够迅速与内外部各层级利益相关者建立并维护良好合作关系
• 熟悉香港人力资源相关法律法规者优先