HR Operations & Employee Relations Specialist

About the RoleJ&T Express KSA is looking for a detail-oriented HR professional to run our government-platform processing, employee documents and employee relations cases.ResponsibilitiesGovernment platforms: operate Qiwa, Muqeem, GOSI and the Chamber of Commerce for contracts, transfers, social insurance, residence and visas, and certificationsHR certificates and letters: issue employment, salary and experience certificates with full verification, signatures and recordsComplaints and investigations: take employee complaints, interview the people involved, collect evidence and write objective investigation notes in Arabic with recommendationsDisciplinary and dispute support: prepare notices and disciplinary documents, assist with labor dispute files and mediation, and escalate complex casesEmployee lifecycle: handle contract, system and document steps for onboarding, transfers and offboarding, and answer day-to-day HR questionsLedgers and quality control: keep accurate trackers for processing, certificates, document expiry and case progress, and protect employee privacyQualificationsDiploma or higher; Human Resources, Business Administration or Law preferredRequired Skills2+ years in HR operations or employee relations in Saudi ArabiaHands-on experience with Qiwa, Muqeem and GOSI, issuing HR certificates, and handling employee complaints or casesExperience in logistics, courier or multi-branch companies is a plusStrong Word and Excel skillsNative Arabic (interviews, investigation records and HR letters) and EnglishMeticulous, professional under pressure, and discreet with confidential information