HRMS Implementation & Customer Success Specialist

About the RoleMaiHRMS is looking for an HRMS Implementation & Customer Success Specialist to manage the relationship between our customers and our product/technical team.The ideal candidate has previous experience with HRMS/HCM software and understands HR processes such as employee management, attendance, leave, payroll, recruitment, performance management and HR workflows.This is a client-facing role combining HRMS implementation, customer support, product demonstrations and technical coordination.Key ResponsibilitiesManage the onboarding and implementation of MaiHRMS for new customers.Configure the platform according to each customer's HR processes, policies and organizational structure.Conduct product demonstrations and training sessions for HR teams, managers and employees.Support customers with questions, configuration issues and day-to-day use of the platform.Understand customer requirements and translate them into clear functional requirements for the technical team.Act as the main bridge between customers, CTO, developers and product team.Coordinate customer requests for customizations, integrations and additional software features.Identify and document software bugs or issues reported by customers and follow them through resolution.Test implemented fixes and new features before communicating completion to customers.Follow up with customers after implementation to ensure successful adoption of MaiHRMS.Collect customer feedback and help the product team identify opportunities for product improvement.RequirementsPrevious experience with HRMS, HCM, ERP or similar enterprise software.Good understanding of HR processes and workflows.Experience in software implementation, customer success, technical support or SaaS onboarding.Ability to understand customer business requirements and communicate them clearly to developers.Strong communication and presentation skills.Comfortable conducting software demos and customer training.Strong problem-solving and organizational skills.Fluent English.Experience with HRMS platforms in the UAE/GCC market is a strong advantage.Ideal CandidateWe are looking for someone who can learn MaiHRMS inside out and become the customer's main product expert.You should be comfortable speaking with an HR Manager about their business requirements in the morning, discussing those requirements with our CTO and developers in the afternoon, and later demonstrating the implemented solution back to the customer.The goal is simple: make every customer implementation successful and ensure customers get maximum value from MaiHRMS.