HRSSC&PRO

HR SSC&PRO【Base】Dubai【Department Affiliation】Group Human Resources Department【Reporting Line】Head of SSC【Number of Subordinates】0【Job Level Recommendation】P3-4【Headcount Count】1

Job Responsibilities

Employee Full Lifecycle Management Responsible for HRSSC operations covering the full lifecycle of Dubai-based employees, including onboarding, probation confirmation, job transfer, salary adjustment, contract renewal, resignation and termination processes; complete personnel information entry, Personal Information Record organization, employment contract signing and archiving, and maintain relevant data in a timely manner to ensure employee information is accurate, complete, standardized and traceable.HRSSC Process and System Development Participate in and take charge of sorting out, drafting, updating and optimizing HRSSC-related systems, policies, SOPs and operation guidelines; identify process issues based on actual business conditions, analyze root causes, propose improvement plans, and drive the continuous optimization and implementation of relevant processes.Cross-departmental Task Promotion and Closed-loop Management Independently take charge of daily affairs and special projects related to HRSSC and PRO, maintain collaboration with relevant teams including HRBP, TA, Payroll, Admin and Finance, proactively follow up on key milestones, identify risks and abnormal situations, continuously drive problem resolution, and take responsibility for the final delivery and closed-loop completion of the assigned tasks.Attendance and Payroll Support Responsible for checking, counting and summarizing employee attendance, leave records and related HR data, liaise with local teams and the Payroll team, assist in completing monthly payroll calculation, preparing WPS-related data and supporting documents, and maintain the daily HRSSC ledger and related data reports.Employee Services and Policy Implementation Respond to employees' daily HR inquiries, handle issues related to onboarding, contracts, attendance, leave, benefits, offboarding and local labor policies; assist in the promotion, interpretation and implementation of the Group' s HR policies and systems in the UAE.UAE Visa and PRO Services Responsible for or assisting with visa and PRO matters related to UAE employees, including new application, renewal and cancellation of work visas, residence procedures, Emirates ID application and renewal, fingerprint registration, etc., and continuously following up on the processing progress and results.Liaison with Government Authorities and External Institutions In accordance with the company's actual business requirements, liaise with MOHRE, GDRFA, ICP and other relevant government authorities, government systems or external service providers, and handle daily affairs related to employment, visas, residence permits and personnel compliance for employees.Local Labor Compliance Support Assist with handling labor compliance related matters in the UAE, including employment contract, WPS, labor cases, Emiratisation rate, government inspections, approvals and rectification matters; promptly identify potential compliance risks and promote the proper resolution of relevant issues.PRO and Compliance Ledger Management Establish and continuously maintain ledgers for visas, government affairs and related compliance matters, and implement standardized archiving of government documents, approval papers, receipts and relevant materials; keep track of changes in local labor, visa and related policies in the UAE, promptly sort out the content, impacts and recommendations of policy adjustments, and update the supervisor accordingly.Job RequirementsExperience RequirementsMinimum 3 years of experience in HR Operations, HRSSC, HR Generalist or PRO roles, familiar with UAE labor laws and common local HR processes including visa, work permit, Emirates ID, WPS, as well as various government and enterprise administrative procedures; experience serving local entity companies is preferred.Familiar with core HRSSC processes including onboarding, employee movement, contract management, attendance tracking, payroll support, and offboarding; with hands-on experience in UAE local employee lifecycle management.Competency RequirementsStrong logical analysis, process sorting and written communication skills, with experience in independently drafting HR systems, policies, SOPs or process documents.Familiar with office software such as Excel, and commonly used Excel formulas, such as VLOOKUP, IF and other functions, with sufficient data processing capabilities.Highly proactive, with a strong sense of ownership and result orientation, capable of independently breaking down tasks, coordinating resources, continuously driving progress and closing the loop on deliverables.Language Proficiency:Proficient in English as a working language, capable of communicating seamlessly with government officials and local employees, and skilled in using Excel and common office software.Other Requirements:Candidates with a valid local Dubai driving license and the ability to commute and handle errands independently are preferred; familiarity with the locations and operational rules of various Dubai government departments, strong emergency problem-solving skills, and no record of non-compliant handling of official matters are required.【Base地】迪拜【所属部门】集团人力资源部【汇报线】SSC负责人【下属人数】0【职级建议】P3-4【HC数量】1岗位职责：员工全生命周期管理 负责迪拜员工全生命周期HRSSC事务，包括新员工入职、转正、调岗、薪资调整、合同续签、离职及解约等流程；完成人员信息录入、人事档案整理、劳动合同签署及归档，并及时维护相关数据，确保员工信息准确、完整、规范、可追溯。HRSSC流程及制度建设 参与并承接HRSSC相关制度、政策、SOP及操作指引的梳理、起草、更新和优化；结合实际业务情况识别流程问题，分析原因并提出改善方案，推动相关流程持续优化及落地。跨部门事项推进与闭环 独立承接HRSSC及PRO相关日常事项和专项工作，与HRBP、TA、Payroll、Admin、Finance等相关团队保持协同，主动跟进关键节点、识别风险及异常情况，并持续推动问题解决，对所负责事项的最终交付和闭环负责。考勤及薪资支持 负责员工考勤、休假及相关人事数据的核对、统计与汇总，对接本地团队及Payroll团队，协助完成月度薪资核算、WPS相关数据及配套资料准备，维护HRSSC日常台账及相关数据报表。员工服务与政策落地 响应员工日常HR咨询，处理入职、合同、考勤、休假、福利、离职及当地劳动政策等相关问题；协助集团HR政策及制度在阿联酋当地的宣导、解释和执行。UAE签证及PRO事务 负责或协助处理阿联酋员工相关签证及PRO事务，包括工作签证新办、续签、注销、居留手续、Emirates ID申请及更新、指纹录入等事项，并持续跟进办理进度及结果。政府及外部机构对接 根据公司实际业务需要，对接MOHRE、GDRFA、ICP及其他相关政府机构、政务系统或外部服务机构，处理与员工用工、签证、居留及人事合规相关的日常事务。本地劳动合规支持 协助处理阿联酋劳动合规相关事项，包括劳动合同、WPS、Labor case、阿化率、政府检查、审批及整改事项等；及时识别潜在合规风险，并推动相关问题妥善解决。PRO及合规台账管理 建立并持续维护签证、政府事务及相关合规台账，对政府证件、审批文件、回执及相关资料进行标准化归档；关注阿联酋当地劳动、签证及相关政策变化，及时整理政策调整内容、影响及建议，并向上级同步。任职要求经验要求3年及以上HR Operations、HRSSC、HR Generalist或PRO经验，熟悉阿联酋劳工法及签证、工作许可、Emirates ID、WPS等常见本地人事流程及各类政企办事流程，有本地实体公司服务经验优先。熟悉员工入职、异动、合同、考勤、薪资支持、离职等HRSSC核心流程；具备阿联酋本地员工生命周期管理经验。能力素质要求具备较强的逻辑分析、流程梳理及文字表达能力，有独立撰写HR制度、政策、SOP或流程文件经验。熟悉excel等办公软件，和常用excel公式，如vlookup, if等函数，有足够的数据处理能力。主动性强，具备较强的Ownership和结果意识，能够独立拆解任务、协调资源、持续推进并完成事项闭环。语言能力：英文可作为工作语言，可无障碍对接政府官员、本地员工，熟练使用Excel及常用办公软件。其他要求：持有迪拜本地驾照、可自主通勤办事优先；熟悉迪拜各政府部门办事地点及规则，具备问题应急处理能力，无违规办事记录。