Hub Operations Lead

About EnterprizeEnterprize is Tasmania's startup infrastructure. We support Tasmanian entrepreneurs to build businesses that are globally ambitious from day one, connecting founders with the space, community, and events they need to succeed. Our hubs host a growing community of founders and businesses that are significant economic drivers for the state, and our programs and events reach thousands of Tasmanians every year.We're fortunate to call two iconic Tasmanian buildings home, thanks to the support of the City of Hobart and City of Launceston. In Hobart, you'll find us across Level 4 and Level 5 of the Hobart City Council building, while in Launceston we occupy Macquarie House in Civic Square.Position PurposeThis role is the operational engine of the hub model and carries direct accountability for hub performance across both locations. You'll own the day to day running of both hubs and are responsible for the member experience, office operations, and the financial health of the hub model.This is a single person role managing a multi-hub model. How that’s managed and accomplished is completely up to you. Key ResponsibilitiesHub performance and financial healthHold direct accountability for hub performance, including revenue and EBIT, across both locationsMaintain and act on the hubs dashboard, tracking occupancy, revenue, and arrears in real timeLead planning for hub expansion, including office availability, building considerations, and new space opportunities as they ariseOversee invoicing and bookkeeping across both hub locationsAge receivable management and reconciliationAdminister a three-strike process for member accounts in arrearsMembership and member experienceLead membership tier onboarding and annual member reviewsHub tours, onboarding, offboarding, and admin inductionsDay to day member management and member inquiriesDesign, deploy, and analyse community surveysOwn member experience and day to day office operationsChecking in with the community and being the face of the hubsFielding and resolving member and guest queries on hub related issuesManaging meeting rooms, kitchen, and shared facilitiesSupporting existing community building initiatives within the hubDay to day operationsResponsible for how the little details of both hubs are managed simultaneously, like checking the mailbox, accepting deliveries, and answering the intercomHandle inquiry emails, phone calls, and out of hours bookingsCompile and manage hub supply orders across both locationsManage the operational booking system and process, including auditing and scoping improvements to the current systemPrep spaces for external hire bookings, including facility and technology support for guestsPop-up coworking and teamLead operational execution of pop-up coworking, extending Enterprize's presence into communities across the state each quarterDetermine the best way to staff and support hub operations on a limited budget, including building a strategy for interns and casual supportReporting LineThis role reports directly to the CEO.Who We Are Looking ForEnterprize is looking for fast moving, self-directed operators. People who take ownership without waiting to be told, and who use technology deliberately to get more out of every hour they work.Commercially minded, comfortable owning a revenue and EBIT target and not just a task listOperationally disciplined, with a bias for tight, well run day to day systemsConfident with numbers and comfortable reporting on performance without hand-holdingCalm and solutions focused when handling member issues under pressureComfortable across multiple sites, with the judgement to run a commercial space at scaleWhat You'll GetOwnership from day one. This is a newly created role. You'll have real input into how the hubs are staffed, resourced, and run going forward.A small, high performing team. You'll work alongside a lean, honest, and diverse team where feedback is direct and your impact on the organisation is highly visible.A front row seat to Tasmania's startup ecosystem. Working across our Hobart and Launceston hubs, you'll be alongside founders building genuinely ambitious companies, and see first hand what it takes to grow a business from idea to scale.Direct access and a flat reporting line. This role reports straight to the CEO, with no layers in between, so your ideas and decisions carry real weight.Networking with the people shaping Tasmania's economy. Regular contact with investors, business leaders, and community leaders across the state, through Enterprize's own events and its partnerships.Selection ProcessThis is a two interview process.An initial interview with our teamAn optional conversation with a member of our current hub team to learn more about the day to day running of the hubA final interview held in person at our Hobart hub on September 23rd, with a member of our boardHow to ApplyPlease apply with a cover note outlining your experience and why you're a good fit for this role, along with your resume.