Human Resources (HR) Manager

Human Resources ManagerCompanies: Universal Travel Concierge (UTC), The College Butler, and Table and Chair

Department: Human Resources / AdministrationReports To: Founder & CEOPosition Type: Full-TimePosition OverviewThe Human Resources Manager is responsible for overseeing all employee-related operations across Universal Travel Concierge (UTC), The College Butler, and Table and Chair.

This position manages the full employee lifecycle, including recruiting, interviewing, hiring, onboarding, scheduling support, employee records, training coordination, performance management, and employee relations.The HR Manager works directly with company leadership to ensure each business is properly staffed with qualified, professional employees and that team members consistently meet company standards.Key ResponsibilitiesManage recruiting and hiring for all three companiesCreate and post job openings and actively recruit qualified candidatesReview applications and resumes and conduct initial interviewsCoordinate final interviews with management when necessaryPrepare offer letters, employment agreements, and onboarding documentsConduct new-hire onboarding and orientationMaintain employee files, records, certifications, and required documentationCoordinate background checks and other pre-employment requirementsTrack employee availability, staffing needs, and scheduling requirementsWork with managers to ensure shifts, jobs, and client services are appropriately staffedManage employee attendance, call-outs, lateness, and other performance concernsConduct employee check-ins and performance reviewsHandle employee complaints and workplace concerns professionally and confidentiallyIssue verbal and written disciplinary actions when appropriateDevelop and maintain company HR policies, employee handbooks, and workplace proceduresCoordinate employee training and ensure required training is completedAssist leadership with compensation, promotions, raises, and staffing decisionsManage employee resignations, terminations, and offboardingMaintain an active pipeline of potential employees for positions with frequent staffing needsEnsure employees understand the service, appearance, conduct, confidentiality, and professionalism standards of each companyProvide leadership with regular updates regarding hiring, staffing, employee performance, and HR concernsCompany-Specific ResponsibilitiesUniversal Travel Concierge (UTC): Recruit and manage concierge, administrative, operations, travel, driver, and other service personnel. Ensure employees understand UTC's luxury-service expectations, confidentiality requirements, and client-service standards.The College Butler: Recruit and manage cleaners, organizers, packing/unpacking staff, supervisors, and other field employees. Maintain sufficient staffing to accommodate recurring cleanings, move-in/move-out periods, Greek house services, and seasonal demand.Table and Chair: Recruit and manage concierge, reservation, customer-service, administrative, and operations employees. Ensure team members are trained to provide responsive and professional member service.Success in This RoleSuccess will be measured by maintaining appropriate staffing levels, hiring qualified employees, reducing employee turnover, completing onboarding efficiently, maintaining accurate HR records, addressing employee issues promptly, and building professional teams capable of delivering the service standards expected across all three companies.RequirementsQualificationsThe ideal candidate should have experience in human resources, recruiting, hospitality, staffing, or employee management. Strong communication, organization, discretion, and problem-solving skills are required. The candidate must be comfortable managing employees across multiple businesses and handling confidential employee information.Experience working in hospitality, luxury service, cleaning services, concierge operations, or other service-based businesses is preferred.BenefitsPaid Time Off (Vacation, Sick & Public Holidays)Training & DevelopmentWork From Home