Human Resources Manager

We’re Hiring: Manager – HR & OperationsCompany: Tallento.aiLocation: JaipurWork Mode: Work from OfficeExperience: 5–8 YearsEmployment Type: Full-TimeCompensation: Based on experience, current CTC and role fitAbout Tallento.aiTallento.ai is an AI-enabled recruitment and career platform connecting professionals with employers across India. We have a strong presence in education recruitment, including IIT-JEE, NEET, Foundation programmes, schools, colleges, universities and EdTech companies.We are looking for an experienced and hands-on Manager – HR & Operations who can take complete ownership of HR, office administration and day-to-day operational execution at our Jaipur office.This is not a routine HR role limited to hiring, attendance or employee engagement. We need someone who can build systems, improve productivity, maintain discipline, solve operational problems and reduce founder dependency in daily business activities.Role OverviewThe Manager – HR & Operations will be responsible for managing the complete employee lifecycle along with office administration, process implementation, performance tracking, cross-functional coordination, reporting and operational discipline.The selected candidate must be energetic, practical, execution-focused and comfortable working in a fast-moving startup environment where speed, accountability and measurable outcomes matter.Key ResponsibilitiesHR OperationsManage the complete employee lifecycle from hiring to exit.Handle recruitment, screening, interviews, salary discussions and joining coordination.Manage onboarding, induction, documentation, probation and confirmation.Maintain employee records, attendance, leave and HR documentation.Coordinate payroll inputs, incentives, deductions, reimbursements and final settlements.Manage appraisals, increments, promotions, role changes and internal movements.Prepare appointment letters, warning letters, notices and other official HR communication.Maintain accurate employee data in HRMS and internal systems.Recruitment and Workforce PlanningUnderstand hiring requirements across recruitment, sales, telesales, operations, technology and support functions.Create manpower plans in coordination with department heads.Close open positions within defined timelines.Source candidates through job portals, LinkedIn, referrals, social media and databases.Improve interview-to-offer and offer-to-joining ratios.Reduce candidate backouts, delayed joinings and unnecessary hiring costs.Maintain updated recruitment dashboards and hiring reports.Performance and Productivity ManagementDefine KRAs, KPIs and measurable targets with department heads.Conduct monthly and quarterly performance reviews.Track employee output, discipline and target achievement.Identify performance gaps and corrective actions.Manage performance improvement plans with clear timelines.Ensure managers provide regular and documented feedback.Support confirmation, increment, promotion and exit decisions based on performance.Build a culture where employees are measured through output, not only attendance.Daily Business OperationsOversee the smooth functioning of the Jaipur office.Coordinate between HR, recruitment, sales, telesales, client relations, finance and support teams.Track daily activities, pending tasks and operational bottlenecks.Ensure management decisions are implemented within agreed timelines.Follow up with department heads on targets, commitments and unresolved issues.Conduct structured daily or weekly operational review meetings.Assign action points, define ownership and monitor completion.Escalate repeated delays, risks and non-compliance to management.Reduce founder involvement in routine operational matters.Process Implementation and AutomationCreate and implement practical standard operating procedures.Ensure teams follow approved processes consistently.Identify repetitive or manual activities that can be automated.Improve the use of HRMS, ATS, CRM, task-management and reporting systems.Ensure teams update remarks, follow-ups, status and activity data correctly.Remove unnecessary processes that slow down execution.Build workflows that reduce errors, delays and dependency on individuals.Office AdministrationManage office infrastructure, maintenance, housekeeping and workplace facilities.Coordinate with landlords, vendors, service providers and external agencies.Manage office supplies, equipment, internet, security and employee assets.Maintain records of laptops, mobile phones, SIM cards, access cards and other assets.Ensure proper asset allocation and recovery during employee exits.Monitor administrative expenses and prevent unnecessary spending.Maintain a professional, organised and productive office environment.Employee Relations and DisciplineHandle employee grievances, conflicts and workplace concerns.Address absenteeism, late reporting, misconduct and policy violations.Conduct fair internal discussions and investigations.Issue warnings, notices and disciplinary communication where required.Handle difficult employee conversations professionally and firmly.Maintain confidentiality and proper documentation.Protect company interests while ensuring fair treatment of employees.Build a culture based on accountability, respect and ownership.Policies and ComplianceCreate, review and implement HR and operational policies.Ensure policies are clearly communicated and consistently followed.Maintain compliance with applicable labour laws and statutory requirements.Coordinate with finance, legal, payroll and external consultants.Maintain employee files, registers and records in an audit-ready format.Monitor compliance related to working hours, leave, wages and employee exits.Reduce legal and operational risk through proper documentation.Employee Engagement and Team BuildingPlan meaningful employee-engagement and team-building activities.Improve communication between employees, managers and leadership.Identify employee dissatisfaction and attrition risks.Improve retention through better management and communication.Create recognition programmes linked to actual performance.Ensure engagement activities support productivity and workplace culture.MIS and Management ReportingPrepare daily, weekly and monthly HR and operations reports.Track headcount, hiring, attendance, attrition, payroll inputs and performance.Track departmental productivity, pending work and operational risks.Present management with insights and corrective actions, not only raw data.Maintain updated dashboards for HR and operational metrics.Ensure business decisions are supported by accurate and timely information.Exit and Separation ManagementManage resignations, terminations, notice periods and exit formalities.Conduct exit interviews and identify genuine reasons for attrition.Ensure proper handover, clearance and asset recovery.Coordinate full-and-final settlement inputs.Handle absconding, misconduct and notice-recovery cases with proper documentation.Protect company data, assets and business continuity during employee exits.Key Performance IndicatorsThe selected candidate will be evaluated on:Hiring closure timelinesOffer-to-joining ratioEmployee retention and attritionAttendance and workplace disciplinePayroll input accuracyPerformance-review completionEmployee productivityDepartmental coordinationPending-task closurePolicy complianceOffice administration and cost controlHR and operational reporting accuracyProcess automation and system adoptionReduction in founder dependencyResolution of employee and operational issuesRequired Experience5–8 years of experience in HR operations, generalist HR, office administration or business operations.Experience managing complete HR operations independently.Practical exposure to recruitment, payroll coordination, performance management, compliance and employee relations.Experience handling office operations, vendors, administration and cross-functional coordination.Experience working directly with founders or senior management.Startup, recruitment, staffing, EdTech, education, sales-driven or service-industry experience will be preferred.Team-management experience will be an advantage.Required SkillsStrong ownership and leadershipRecruitment and workforce planningPerformance and productivity managementOffice administration and vendor managementEmployee relations and conflict resolutionStrong documentation and reportingKnowledge of HR policies and labour complianceWorking knowledge of HRMS, ATS, CRM, Excel and Google SheetsAbility to manage pressure and multiple prioritiesConfidence to take decisions without constant instructionsEducational QualificationMBA or postgraduate Who Should ApplyApply if you:Have independently handled both HR and office operations.Can build systems and ensure teams follow them.Can hold employees and managers accountable.Can solve daily problems without escalating everything to the founder.Understand that HR must improve business productivity.Can manage difficult conversations, performance issues and discipline.Can work with speed, structure and ownership in a startup.Focus on execution and measurable results.Who Should Not ApplyDo not apply if you:Want to handle only recruitment or employee engagement.Prefer a highly structured corporate role with limited responsibility.Avoid difficult conversations, accountability or decision-making.Need continuous follow-up to complete routine work.Focus on policies and presentations without implementation.Are uncomfortable managing office administration or business operations.Cannot work from the Jaipur office.Why Join Tallento.ai?Take ownership of the complete HR and operations function.Work directly with founders and business leadership.Build systems, processes and teams from the ground up.Introduce automation and improve operational efficiency.Create a visible impact on productivity and workplace culture.Grow into a larger leadership role based on performance.