HVAC Service Manager

HVAC Service Manager Worcester, MA | Up to $120,000 Base Salary + Bonus Monday-Friday | Company Vehicle + Bonus | Hands-On LeadershipCompany vehicle and company cell phone providedAbout the OpportunityWe’re partnering with a well-established HVAC, heating, and home services company that is looking for an experienced HVAC Service Manager to lead field service operations, coach technicians, improve scheduling efficiency, and make sure customers receive high-quality service. You don't need to already be running a large service department. We're open to experienced HVAC Service Managers as well as strong Service Supervisors and Lead Technicians who have already led teams and are ready for the next step.What You’ll Be DoingLead and support a team of HVAC service technicians, dispatch, and service administration staff.Coach technicians, monitor performance, and provide clear feedback.Conduct service meetings, ride-alongs, and job site visits.Help improve scheduling, dispatch efficiency, and daily service execution.Handle customer escalations with professionalism and urgency.Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards.Review service quality, recommend process improvements, and reduce unnecessary costs.Assist with service calls during peak demand when needed.Serve as a technical resource for the team.Complete performance reviews and help develop team members.What They’re Looking For5+ years of HVAC technical experience.Valid driver’s license with a clean driving record.Strong HVAC troubleshooting, service, and customer-resolution skills.Comfortable using computers for service reporting, scheduling, documentation, and communication.Strong leadership, organization, communication, and problem-solving ability.Professional, punctual, flexible, and able to perform well in a fast-paced service environment.Why You’ll Want This RoleCompany vehicleCompany cell phoneLeadership role with real influence over service operationsStrong fit for someone who enjoys coaching technicians and improving team performanceOpportunity to lead a service department for a respected heating and HVAC providerGood role for a hands-on service leader who still enjoys being close to the fieldBenefitsMedical, dental, and vision insuranceAflac, LTD, and life insurance401(k) planAnnual 401(k) profit sharePTO, including vacation, sick time, and floater dayAnnual boot allowanceEmployee discount MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com