Hybrid role-AI & Optimization-Delivery Lead-Noida, Pune, Bangalore, Gurgaon

AI & Optimization-Delivery Lead6+ yrs Noida, Pune, Bangalore, Gurgaon- HybridKey Focus AreasMetrics- NPS, Containment Rate, Authentication Rate etc.AI Agent Performance Management & OptimizationData Analytics & Insight GenerationKPI Monitoring & Continuous ImprovementVoice AI / Conversational AI OptimizationContact Center Transformation & Automation – CCAIPost-Implementation Performance Governance & Optimization