Ice Cream Store Manager

Are you looking for a hands-on, management opportunity that is both fun and challenging? Do you have what it takes to successfully manage and have meaningful influence over a team? Sundae (sundaeicecream.com) is looking for the right candidate to join our tight-knit and ambitious leadership team!Annual compensation range: $60,000-$65,000Annual reviews and performance-based raises3 weeks of Paid Time Off each year, with rollover opportunityGroup Health Plan benefit (50-100% employer contribution to premiums)Dental Plan benefit (50-100% employer contribution to premiums)Free treats & product discounts Individualized mentorship and growth opportunitiesFitness reimbursement benefitHousing opportunity available (short or long-term, approx. 25-mile commute from work location) Who are we?Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission—To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be "THE place to work" and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career.Learn more about Sundae here: Sundae Ice Cream | Small-Batch Artisan Ice CreamWho are we looking for? We are searching for a candidate who is:Highly skilled in customer service and serves others enthusiastically A compassionate leader who leads by example and welcomes the challenges of managing othersSelf-motivated and can manage autonomouslyOrganized and time/task management focusedA passionate people coach and teambuilderCoachable and receptive to feedback A great team player with a collaborative management styleThis could be your debut opportunity to enter the management field for the first time, or a new challenge if you are currently in a leadership role and looking for growth. We are eager to invest in a great fit and let your talent shineStore Manager Responsibilities:Lead a team of 8-15 staff by demonstrating exemplary customer service, portion control, and presentation, all while maintaining the upmost professionalism in a high volume, quick service environment Uphold Sundae's standards by promoting a culture of continuous improvement with a constant focus on SOP execution, customer satisfaction, and employee retentionConfidently cultivate and grow a team by regularly assessing and developing direct reports to ensure they are engaged and motivated with a constant focus on being an exceptional employerEfficiently recruit, hire, train and retain talented employees Provide regular and effective feedback to direct reports, complete performance reviews, and administer disciplinary actions when necessarySupport business requirements by being available for on call and emergency coverageSustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfersManage high-quality waffle cone, topping, and sauce production while meeting fluctuating volume demands Maintain exceptional cleanliness, organization, and appearance throughout the storeMonitor seasonal sales trends to ensure operational success through adequate staffing that meets labor cost metricsMeet or exceed food safety requirements as established by local and state health departments and industry best practices; food safety management and HACCP certifications may be requiredIntentionally interact with the local community to maintain strong ties and foster connectionsCollaborate closely with the Production Manager to ensure cohesive retail and production operations, supporting consistent product quality and operational success. Participate in and contribute to regular staff, management, and leadership meetings Perform administrative tasks required for retail operations, including but not limited to bank deposits, payroll reporting, and schedulingThis list is generally descriptive and is not entirely inclusive. You will be joining a dynamic work environment and if you are a great fit for this job then you will thrive in this atmosphere.Requirements3+ years of customer service experience or equivalent required1+ year of high-volume foodservice management, team leadership experience or equivalent required2+ year of foodservice experience preferredHigh school diploma or equivalent required18 years of age or olderProficient in Microsoft Office and OutlookValid Food Safety Manager certificate or equivalent (may be obtained within 60 days of hire date)Physical Requirements:Move, traverse or remain in a stationary position for up to 10 hoursConstantly use manual (e.g., scooping ice cream) and automatic foodservice equipment and touchscreensRegularly move up to 25 pounds for a distance of 50 feet or moreOccasionally move up to 50 pounds for a distance of 25 feet or moreOccasionally ascend/descend ladder to clean or lift items stored aboveOccasionally position self to clean, maintain equipment, and retrieve items below counter heightBenefitsAnnual compensation range: $60,000-$65,000Annual reviews and performance-based raises3 weeks of Paid Time Off each year, with rollover opportunityGroup Health Plan benefit (50-100% employer contribution to premiums)Dental Plan benefit (50-100% employer contribution to premiums)Free treats & product discounts Individualized mentorship and growth opportunitiesFitness reimbursement benefitHousing opportunity available (short or long-term, approx. 25-mile commute from work location)