(ID90M0153366)CRM&Client Engagement Director

about the company.Iconic global luxury house operating at the forefront of high fashion, lifestyle, and high-end retail across worldwide markets.Forward-thinking, high-growth organization deeply committed to digital transformation and pioneering luxury customer experiences.Rapidly evolving global footprint offering exceptional career development, high-impact growth opportunities, and direct paths for executive leadership progression.about the team.Dynamic, cross-functional commercial unit operating at the nexus of luxury marketing, retail operations, clienteling, and technology.Collaborative, high-energy environment driven by creative excellence, strategic execution, and continuous innovation.High-visibility team with direct access to global executive leadership, shaping brand loyalty initiatives and high-net-worth client retention strategies.about the job.Own and scale the omnichannel CRM roadmap, VIP clienteling initiatives, and personalized loyalty programs across global touchpoints.Drive high-value customer acquisition, retention, and lifetime value through advanced client segmentation and tailored lifecycle campaigns.Champion cutting-edge client engagement tools and AI-driven automation to elevate the personalized luxury journey both online and in-boutique.Partner with global marketing, digital, and retail teams to analyze client behavior, optimize campaign performance, and maximize ROI.skills and experience required.8+ years of commercial, CRM, or client engagement leadership experience within premium consumer-facing industries (e.g., Luxury, Retail, High-End E-commerce).Proven track record in designing and executing end-to-end client retention and omnichannel CRM strategies that drive top-line revenue growth.Strong analytical prowess paired with luxury sensibility—able to turn complex consumer data into innovative, highly personalized business strategies.