Imaging Service Engineer

Imaging Service Engineer IIILocation: Cleveland, OhioExperience: 5–7 years of related experienceEducation: Associate degree, bachelor's degree, or equivalent experience

Employment Type: Full-time, direct hireWork Arrangement: On-sitePosition OverviewWe are seeking an experienced Imaging Service Engineer III to support the reliability, safety, and performance of diagnostic imaging and related therapeutic radiation equipment.This position is ideal for a hands-on technical professional with strong troubleshooting skills, experience servicing medical imaging systems, and a solid understanding of regulatory compliance and equipment documentation.The successful candidate will work independently on complex technical assignments, collaborate with clinical teams to resolve equipment issues, contribute to compliance and cybersecurity initiatives, and provide technical guidance and mentorship to colleagues.This is an individual-contributor role offering opportunities to contribute to technical operations, support continuous improvement, and develop professionally while remaining actively involved in equipment service and troubleshooting.Key ResponsibilitiesMedical Imaging Equipment ServicePerform advanced inspection, preventive maintenance, troubleshooting, repair, calibration, and maintenance of diagnostic imaging and related therapeutic radiation equipment.Diagnose technical problems and implement appropriate corrective actions to maintain equipment reliability and minimize downtime.Evaluate equipment performance and identify issues that may affect safety, functionality, or clinical workflows.Maintain accurate service records and technical documentation.Collaborate with clinical personnel to identify and resolve equipment-related issues affecting patient care.Regulatory Compliance and SafetySupport compliance with applicable healthcare regulations, safety requirements, and organizational policies.Participate in regulatory audits, equipment inspections, and audit-readiness activities.Identify compliance gaps and contribute to remediation and corrective-action plans.Maintain appropriate documentation and support continuous improvement in equipment service and safety practices.Cybersecurity and Technology RiskParticipate in medical technology cybersecurity initiatives, including risk assessments and incident-response activities.Support implementation of cybersecurity strategies and related compliance requirements.Collaborate with relevant stakeholders to address technology risks and maintain appropriate equipment security practices.Technical Leadership and CollaborationProvide technical guidance and troubleshooting support to colleagues.Mentor and train team members to strengthen technical capabilities and promote consistent service quality.Collaborate with clinical teams, technical personnel, and other stakeholders to resolve complex equipment problems.Participate in operational and management discussions related to service performance, equipment reliability, and technical priorities.Operational and Financial ResponsibilitiesSupport purchasing, parts planning, resource allocation, and other operational activities.Contribute to efficient use of equipment service resources and operational budgets.Maintain effective relationships with internal stakeholders and external service providers.Support operational improvement and other business initiatives as needed.Required QualificationsApproximately 5–7 years of relevant experience servicing diagnostic medical imaging equipment.Hands-on experience with inspection, troubleshooting, repair, calibration, and maintenance of imaging systems.Strong knowledge of equipment service procedures, technical diagnostics, and preventive maintenance.Experience with healthcare regulatory compliance, audit readiness, and corrective-action or remediation activities.Strong problem-solving skills and the ability to work independently.Excellent communication and interpersonal skills.A customer-focused approach and the ability to collaborate effectively with clinical teams and technical stakeholders.Financial and operational awareness, including experience with purchasing, parts management, resource planning, or related activities.Associate degree, bachelor's degree, or equivalent relevant experience.Preferred QualificationsExperience with fixed and portable diagnostic imaging equipment.Experience with digital X-ray, fluoroscopy, C-arms, ultrasound, or mammography.Familiarity with GE, Philips, or Shimadzu imaging equipment.Experience with bone density systems or angiography equipment.Experience supporting healthcare technology cybersecurity initiatives.Experience training, mentoring, or providing technical escalation support to other technicians or engineers.Experience supporting multiple healthcare facilities or service locations.What We OfferMedical, dental, and vision coverage.Wellness programs.401(k) plan with matching contributions.Paid time off and company holidays.Career development opportunities.Tuition reimbursement.Opportunities to expand technical expertise and contribute to complex equipment service operations.Work EnvironmentThis is an on-site position based in the Cleveland, Ohio area, supporting equipment service needs across multiple healthcare facilities.

Candidates should be comfortable working independently, collaborating with clinical and technical teams, and traveling between regional locations as required.