IMEA Customer Service & Sales Assistant

La Bottega Collective is a global platform dedicated to creating exclusive products and services for the luxury hospitality sector.Launched in 2025 under the leadership of Tommaso Pacini, CEO of La Bottega, in partnership with Three Hills and the Ou(r) Group of the Ruffini family, it brings together a selection of leading companies in the industry.These include La Bottega, a leader in luxury hotel beauty essentials; Vanity Group, with a global presence and expertise spanning R&D, production, design, and communication; Palatino Hospitality, specialising in bespoke luxury accessories and tailored project development; Beltrami, a global icon in custom luxury textiles for hotels, spas, superyachts, and private residences, known for its exclusive Autentica Fibra di Legno®; and White Privé, which develops textile collections for hospitality and licensed lines for luxury fashion brands.We are looking for an IMEA Customer Service & Sales Assistant for our office in Dubai.The candidate will be responsible for delivering fast, accurate, and high-quality service to clients and distributors across the IMEA region, ensuring an excellent customer experience aligned with our luxury standards. They will also work closely with the Director of Sales, providing day-to-day support and contributing to the smooth management of commercial activities.Main ResponsibilitiesFirst point of contact for client and distributor requestsPrepare quotations and follow up on open quotesCheck and confirm orders, then hand over to logisticsFollow up on customised items (artwork, samples, approvals)Keep clients updated on order status and deliveryManage claims and after-sales issuesKeep the CRM and client data up to datePrepare weekly order and sales reportsKey Experiences3–5 years in customer service, sales admin or sales support (B2B)Experience in hospitality, luxury or an international trading companyExposure to international orders and export a plusKey Knowledge & CompetenciesFluent EnglishStrong Excel and MS Office; ERP/CRM experienceBasic knowledge of incoterms and export documentsClear, professional written communicationPersonal QualitiesClient-focusedRigorous and detail-orientedProactive and organisedCalm under pressureTeam playerPositive, problem-solving attitudeThe annual base salary for this role is expected to range between AED 85,000 and AED 96,000, depending on experience and profile. The compensation package also includes an allowance and a performance-related bonus.