Immigration Consultant/ Associate (Fresh Graduates are also welcome)

We are now seeking a proactive and client-focused Immigration Consultant to join our team. In this role, you will support corporate and individual clients with visa and immigration matters, managing visa and work authorization applications from start to finish. You will work closely with clients, government authorities, and internal stakeholders to deliver exceptional service and ensure compliance. This is an excellent opportunity to work with international corporate clients, handle diverse immigration cases, build strong professional relationships, and develop your career in a fast-paced and dynamic environment.Job description· Provide end to end service in relation to securing work/residence authorization for corporate clients or direct consumers· Manage client expectations and provide regular and timely updates· Draft and prepare invoices in accordance to client’s contractual agreement or Santa Fe KPIs, ensuring every service is billed as per approved pricing· Monitor documents expiry dates and alert client as appropriate· Input all necessary information in Relo-Assist (RA) (or any other data base used by the group to monitor and deliver Immigration services) and ensure data accuracy· Ensure filing/archiving of every case as per ISO/Group requirements· Respond promptly and accurately to all communication and requests from applicants, corporate Mobility/HR, internal clients and Government Authorities· Maintain and manage the Client/Agent/Partner relationships as well as meet service level requirements.· Ensure the service delivered is consistent with agreed Scope of Work (SOW) and alert Client and/or Manager should the service require additional quote· Work closely with relevant Santa Fe departments i.e. Assignment Management, Account Management, Finance teams, etc to ensure smooth service delivery· Develop and maintain solid relationships with Government/Immigration authorities and obtain updates related to specific cases or Policies if any changesRequirement· Bachelor degree holder· Prior experience in immigration or visa processing is an advantage· Proficient computer skills in MS office· Sound knowledge of Immigration Legislation and Policies in relevant location· Good command of written and spoken English and Chinese, Putonghua is a plus· Strong communication, negotiation and organization skills, good problem resolving abilities, team player with can-do attitude· Attentive to details, proactive and able to work under pressure and meet tight deadlines· Candidates with 0-2 years of relevant experience will be considered for Immigration Associate