Implementation & Customer Success Manager

Implementation & Customer Success ManagerLocation: Bangalore, Kadubeesanahalli — fully in-office Experience: 1–4 yearsType: Full-timeWhy this role existsA signed contract is a promise, not a working product. What the client agrees to is usually broad — a scope written to win the deal, not to be built from. Someone has to take that from the sales team and turn it into a live deployment the client's reps open every morning.That's this role. You take the handover, understand how the client actually works, and build the deployment around it. Once it's live, you stay with the account — watching usage, reading sentiment, showing leadership what changed, and growing the account from there.How to applyComplete this form. Shortlisted people will receive details of the next steps over email: https://forms.gle/i8LQufrQbJvn2D9P7The entire process runs over email. We do not shortlist, contact or coordinate through LinkedIn — please don't apply or follow up there.What you'll doTake the handover and make it realPick up the account from sales and work out what was promised, what's assumed, and what's missingGet inside the client's environment: how their sales team is structured, how they sell, what tools they live in, who will resist this and whyAgree a go-live date and hold everyone to it, including usGet the deployment builtCollect what the setup needs — sales material, playbooks, call recordings, documentation — wherever it's buriedTurn that scattered material into structured product information, personas, objections and scenarios inside the systemRun acceptance testing with the client, and clear their IT and security requirements. Unglamorous, and the most common reason a launch slipsLand the go-liveCoordinate the rollout: training, first-week support, the internal announcement their leadership sendsStay close enough in the first two weeks to catch a team that has quietly stopped logging inOwn the account after launchTrack usage and read sentiment. Know how the client feels before they tell usRun working sessions with their leadership: what's changed, what the numbers say, what to do nextTurn that trust into growth — more teams, more seats, more of the productBring patterns back to us. The same gap at four clients is a roadmap item, and you'll see it firstWhat we're looking for2–4 years in implementation, onboarding, customer success, delivery, consulting, or a founding-team role where you owned clients after the saleYou can run a client relationship on your own — including holding them to a deadline they're missing, and telling a senior stakeholder noGenuinely good with messy input. Much of this job is turning a dozen inconsistent documents into one clean version of the truthYou can build a presentation that argues something — structure, a story, a point of view, not a template with numbers dropped in. We will test thisWritten English a client's CXO reads without wincingYou understand sales teams — what they're measured on, why they resist new tools, and what usage numbers really tell youNice to haveSold to sales teams, or worked as a rep yourselfSomewhere small enough that you built the process instead of following oneExposure to product configuration, no-code tooling, or prompt writingBefore you apply: what this job is actually likeThis is not a 9-to-5. The work ends when the outcome is achieved, not when the clock strikes five. Nobody counts your hours — everyone notices whether the thing shipped. You won't be handed a task list either; you'll be handed an account and an outcome and work out the sequence yourself.The role is fully in-office in Bangalore, five days a week, from day one. In return, you'll own real clients early, sit across from senior buyers years before you would elsewhere, and shape a role that doesn't have a template yet.