Implementation Consultant

About the job Founded nearly two decades ago, AssetTagz has evolved into a well-established and trusted technology provider, delivering substantial value through its multi award-winning cloud platform. With a growing global footprint, including customers in the UK, USA, Africa, and beyond, we are proud to support a wide range of sectors including construction, nuclear, oil & gas, local government, and security services. Our technology is accessible via all major app stores and is supported by a powerful browser-based interface. As a tag-agnostic platform, we offer flexible, tailored solutions that are specific to a customer’s needs. From implementation to optimisation, our team ensures a strong return on investment by helping clients cut costs, save time, reduce risk, and gain operational certainty.As an Implementation Consultant, you will own the end-to-end implementation process, from onboarding to post-go-live optimisation. This role is critical in ensuring customers successfully adopt AssetTagz solutions while continuously refining their technical configuration to maximise value over time. This is a customer-facing role, combining technical delivery, client training, strategic thinking and long-term relationship management.  Responsibilities·       Implementation & Onboarding·       Lead onboarding process for new AssetTagz customers·       Develop and execute customer implementation plans ensuring smooth deployment and adoption·       Manage the setup, configuration, and deployment of AssetTagz, ensuring seamless integration into customer environments·       Provide customer technical documentation, workflows, and best practices for processes and governance·       Proactively identify implementation risks and provide recommendations to mitigate issues before they arise·       A commitment to continuous improvement of implementation methodologies, documentation, and overall service quality, coupled with providing valuable product feedback.·       Ability to act as a Subject Matter Expert for the AssetTagz platform, providing best practices and effectively addressing customer queries·       Deliver ongoing insights to help customers improve efficiency, performance, and scalability·       Collaborate with internal product and development teams to configure features, provide feedback, and resolve issues·       Assisting in technical pre-sales demonstrations for prospective customers  Skills, Knowledge and Experience·       4+ years in implementation, consulting or professional services in a SaaS or cloud-based environment·       Excellent ability to translate customer needs into actionable technical requirements·       Experience managing multiple concurrent implementation projects with customers·       Proven success in software implementations, balancing technical execution with customer business needs·       Strong project management skills·       Experience leading technical enablement, training, or technical workshops·       Strong problem-solving and troubleshooting skills with a proactive approach to issue resolution·       Excellent written and spoken English·       Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels·       Full UK driving licence and willingness to travel to customer sites.  Desirable·       Experience of construction, logistics and asset management·       Familiarity with asset tagging technologies·       Knowledge of SQL and APIs·       Knowledge of ERP systems  BenefitsYou can expect on-the-job training as part of our continuous learning approach, a flexible work environment, and room to develop a long-term career with us. ·       Competitive salary package based on experience·       25 days holiday per annum, plus public holidays·       Remote Working with regular customer site visits·       Clear progression with structured training, mentoring, and support ·       Private medical insurance.·       Company pension scheme.·       Income protection.·       Life assurance.·       Travel insurance.·       A supportive, innovative environment focused on quality, knowledge sharing, and continuous improvement. If you are passionate about technology and eager to take on new challenges, we would love to hear from you. Apply now and join our team of dedicated professionals who are committed to making a difference through technology.