Implementation Manager

Implementation Manager – AI Operations Platform💰 $130-140k base + ESOP🌏 Sydney OnlyWe are currently working with a venture-backed AI-Native operations platform that’s redefining post-purchase operations for eComemerce brands through AI automation and smarter decision making.What we're looking for:• 3–5+ years as an Implementation Manager, Solutions Engineer, or Technical Account Manager at a commerce SaaSor OMS/ERP background with deep integration experience• Personally taken 5+ brands live — you know what breaks in implementation and how to prevent it• Technical without being engineering — comfortable scoping and configuring integrations across Shopify, helpdesk, fulfilment, and comms stacks; familiar with APIs, webhooks, and event payloads• AI-native in daily work — you use tools like Claude, Cursor, and the Anthropic API practically and can stand up a working configuration faster than most engineersWhat's different here:This is a founding IM seat. The playbook you build here is what future IMs — and eventually an auto-onboarding system — will ramp on. You're not inheriting someone else's process; you're building it. Direct line to product on every gap you surface. No bureaucracy between your observations and what gets built next.Why this opportunity stands out:• Australian Founded Business• Backed by leading venture capital investors• Ai-Native, not Bolted-on• Opportunity to join early and make a significant impact.If the above peaks your interest, reach out to paul@talentforge.com.au