Implementation Manager

Crossing Hurdles is a global recruitment firm partnering with a Series A commercial EV leasing company building India's most data-driven fleet operating platform - leasing electric buses and trucks to operators on tenors, powered by a SaaS and analytics stack being built from scratch.Quick SnapshotRole: Implementation ManagerCompensation: Competitive, based on experienceLocation: Gurgaon (fully in-office)Experience: 2 - 8 yearsFocus: SaaS vendor ownership, data pipeline management, and internal product deliveryWhat will you be doing?Own the end-to-end lifecycle of every external SaaS vendor - LOS/LMS, Fleet Management System, telematics, finance & accounting SaaS, and escrow banking - from vendor selection and contracting through SLAs, escalations, and renewalsDrive ETL and data ingestion from vendor systems into the internal data warehouse - defining specs, managing delivery, and working with the data team to normalise vendor data feeds into operational outputsReview and negotiate MSAs and SOWs critically - identify risks around data portability, liability caps, IP ownership, and exit clauses before anything is signedDeliver internal products end-to-end - operator and route analytics dashboards, an internal CRM, financial modelling tools, and cross-system integrations across the SaaS stackWrite PRDs, run sprint planning, maintain RAID logs, own UAT, and keep stakeholders aligned - you drive delivery, you do not just report on itBuild and maintain vendor scorecards, SLA dashboards, and implementation trackers that give leadership honest visibility into stack performance Why You Should ConsiderBlank canvas - The contracts you negotiate, the vendors you select, and the integrations you ship will define how this company operates for the next several yearsNo layers - You report directly to the VP of Product & Analytics with a line straight to the founders on high-stakes decisionsReal ownership - You hold contracts, data pipelines, and product delivery simultaneously this is not a coordination roleRare intersection - EV fleet operations, NBFC-grade fintech, telematics data, and internal analytics tooling all in one roleEarly stage leverage - Series A, stack being built from zero, your judgment shapes the architecture not just the execution