Implementation Manager
Cinnamon Inc. · United States
Apply & track with Apply EdgeWe automate critical processes that help patient advocates secure financial assistance for medical expenses efficiently and securely. Our mission is to enhance healthcare accessibility while ensuring the highest standards of data integrity, security, and compliance.
Role Summary
We are seeking an experienced and dedicated Implementation Manager to manage and oversee Cinnamon’s healthcare integration work. This role is responsible for handling the implementation logistics for HL7 interfaces, SFTP batch files, and VPN network connectivity to ensure a seamless experience between Cinnamon and the healthcare customers, IT teams, and business stakeholders.The ideal candidate has a strong technical background in healthcare system implementations, project management, and stakeholder engagement. Additionally, expertise in change management for healthcare environments is essential.
Key Responsibilities
Lead the implementation of HL7 interfaces and SFTP batch file integrations with customer EHR systemsCollaborate with healthcare customers to integrate solutions into their workflows effectivelyLead troubleshooting efforts between Cinnamon and healthcare technical teamsCoordinate testing and validation to ensure accurate data exchange and compliance with HIPAA and HITECH regulationsOrganize go-live support which includes documentation, issue resolution, and trainingOversee multiple implementation projects, ensuring on-time deliverables, scope control, and budget adherenceDevelop and maintain project plans, milestones, tasks, risks, and dependencies using JIRAEnsure project documentation is thorough, including ticket statuses, assignments, and blockersStandardize JIRA workflows and reporting to improve efficiency and transparencyIdentify opportunities for process optimization and automation in system integration workflowsIdentify key internal and external stakeholders and manage expectations effectivelyDevelop and execute communication plans to ensure transparency in project progressTailor communication to engage business leaders, end users, and technical teamsFoster strong collaborative relationships with internal teams, healthcare organizations, and third-party vendorsDevelop standardized project reporting dashboards (ex. JIRA reports, Confluence, Smartsheets) to communicate progress effectivelyEnsure project updates, risks, and blockers are proactively communicated through structured reporting and meetingsRequired Qualifications:Bachelor’s degree in Healthcare Administration, Information Technology, or related field5+ yrs experience in healthcare IT, system integration, or technical project managementExperience managing JIRA/Smartsheet boards (or equivalent) and Agile workflows for tracking healthcare IT implementationsPMP or PMI equivalent certification demonstrating Project Management proficiencyKnowledge of healthcare data workflows (ex. Patient, Orders, Billing)Strong problem-solving and troubleshooting skills in system integration scenariosExcellent communication and collaboration skills across cross-functional teamsKnowledge of healthcare regulations (HIPAA, HITECH) and data privacy standards
Preferred Qualifications
Familiarity with cloud-based healthcare integrations (ex. Google Cloud Platform / GCP)Working knowledge of networking concepts (VPNs, IP Addresses, Network Address Translation, etc)Familiarity with FHIR, X12, NCPDP, and other interoperability standardsKnowledge of how Electronic Data Interchange engines (ex. Corepoint, Rhapsody, Cloverleaf, Ensemble) function at a high levelKnowledge of EHR integration platforms (Epic Bridges, Cerner Open Engine, Meditech Data Repository) at a high level
What We Offer
A competitive salary and benefits packageOpportunities for professional growth in a collaborative and dynamic work environmentA chance to make a meaningful impact on healthcare technology and patient advocacyHow to Apply:Send your resume and a cover letter detailing your relevant experience and interest in the position to recruiting@cinnamon.health. We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!