Implementation Specialist

About the jobImplementation SpecialistRemote - United StatesPartnering with a high-growth, venture-backed SaaS business that is transforming how enterprise organizations manage complex workflows, service delivery, and operational processes.The company has developed a technology platform that helps large organizations improve how work enters, moves through, and gets resolved across critical business functions. With strong product foundations and an established enterprise customer base, the business is entering an exciting phase of growth.We are seeking a highly capable and customer-focused Enterprise Implementation Specialist to lead complex implementations for some of the company’s largest and most strategic customers.The opportunityYou will own the implementation lifecycle from discovery and solution design through technical implementation, onboarding, and handover.This is an ideal opportunity for an experienced implementation or project management professional who enjoys operating at the intersection of customers, technology, and business operations. You will work closely with senior stakeholders, customer IT teams, internal product and engineering teams, and technical specialists to ensure successful project delivery.You will be responsible for bringing structure, rigor, and strong communication to complex enterprise engagements, ensuring customers achieve measurable value from the platform.What you will be responsible forLead the end-to-end implementation process for enterprise customers, ensuring projects are delivered on time and within scope.Develop detailed project plans, manage resources, track milestones, and maintain strong project governance.Lead discovery workshops and work with customers to understand requirements, objectives, and operational challenges.Translate customer requirements into clear implementation scope and actionable workstreams.Partner closely with technical teams and customer IT stakeholders to ensure integrations and technical requirements remain on track.Lead customer onboarding, enablement, and early-stage support.Manage relationships with senior and executive stakeholders across complex enterprise organizations.Identify implementation risks and proactively develop mitigation strategies.Coordinate across Customer Success, Product, Engineering, and other internal teams to ensure successful delivery.Continuously identify opportunities to improve implementation processes and customer outcomes.What we are looking forYou will be an experienced implementation or project management professional with a strong track record of delivering SaaS solutions to enterprise customers.You are likely to bring:7+ years of experience in enterprise implementation, project management, professional services, or a similar customer-facing function.Experience managing complex SaaS implementations involving multiple stakeholders and workstreams.Strong technical acumen and the ability to understand SaaS configuration, integrations, APIs, and technical requirements.Experience working closely with enterprise IT and technical teams.Strong understanding of business operations and how technology can improve organizational efficiency.Experience with project management tools such as Asana, Jira, Monday.com, or similar platforms.The ability to confidently lead discovery sessions, workshops, training, and executive-level customer conversations.Experience working with global or distributed teams across multiple time zones.Excellent communication, problem-solving, and stakeholder management skills.A highly customer-centric approach and genuine interest in delivering successful outcomes.Why join?This is a chance to join a business with:A strong product solving a genuine enterprise operational problem.An established customer base and significant opportunity for continued growth.The opportunity to work directly with senior stakeholders at leading organizations.A highly collaborative environment across Customer Success, Product, Engineering, and Implementation.Significant ownership over the customer experience and implementation process.The opportunity to help shape and improve implementation processes as the company scales.A global team with an ambitious, high-performance culture.Competitive compensation and a strong benefits package.The role will suit someone who is excited by complex enterprise projects, customer relationships, technology, and operational problem-solving. It is not a role for someone looking for a purely internal project management position.