Import & Export Airfreight Coordinator

At Metro, we don't just move freight. We keep global supply chains moving.Powered by industry-leading technology and supported by a team of passionate logistics professionals, Metro delivers air, ocean and road freight solutions for customers across a wide range of sectors. Our reputation is built on operational excellence, exceptional customer service and the people who make it happen every day.We are currently looking to recruit both an Import Airfreight Coordinator and an Export Airfreight Coordinator to join our growing Heathrow Airfreight team.Whether your experience lies in imports, exports, or a combination of both, we would love to hear from experienced freight forwarding professionals who thrive in a fast-paced environment and are passionate about delivering exceptional service.What You'll Be DoingAs an Import or Export Airfreight Coordinator, you will play a key role in ensuring international shipments move efficiently, compliantly and on time, while delivering the high levels of service our customers expect from Metro.Your responsibilities may include:Managing import or export airfreight shipments from start to finishCoordinating collections, deliveries, airline bookings and transportation arrangementsCreating and processing airfreight documentation, including airwaybills and customs paperworkIssuing pre-alerts and liaising with overseas offices and agentsTracking shipments and providing proactive updates to customersBuilding strong relationships with airlines, carriers, overseas partners and suppliersEnsuring all shipment costs, revenue and operational data are accurately entered into CargoWiseMaintaining customer SOPs and ensuring customer-specific requirements are metWhat We're Looking ForWe're interested in speaking with candidates who have experience within airfreight forwarding and enjoy taking ownership of the customer journey.You'll ideally have:Previous experience within Import Airfreight Operations, Export Airfreight Operations, or bothGood knowledge of airfreight customs procedures and documentationExperience managing shipments from booking through to final deliveryStrong communication skills and the ability to build relationships with customers, airlines, agents and suppliersExcellent attention to detail and organisational skills and strong commercial awareness and numerical accuracyThe ability to prioritise workloads and work effectively under pressure with a proactive, solutions-focused approachWhy Join Metro?Metro is one of the UK's leading independent freight forwarders, supporting customers across air, ocean, road and warehousing solutions. Our success is built on combining industry-leading technology with exceptional customer service and talented people.We're a business that continues to invest in growth, innovation and our employees, creating an environment where individuals can develop their skills, take ownership and build successful long-term careers.At Metro, you'll join a team that:Puts people at the heart of the businessEncourages collaboration, innovation and continuous improvementInvests in market-leading technology to support operational excellenceProvides genuine opportunities for learning, development and career progressionRecognises and rewards performance through our bonus schemeMaintains high standards whilst fostering a supportive and respectful cultureWorks with customers across a diverse range of industries, offering variety and exposure across global supply chainsWhether you're an experienced Import Coordinator looking for your next challenge or an Export specialist ready to join a growing business, Metro offers the opportunity to develop your career within one of the UK's leading independent freight forwarders.