Import / Customs Supervisor

We're partnering with an established freight forwarding and customs brokerage team built around clean, audit-ready work and a no-politics, performance-first culture. They move volume — but they're not willing to trade accuracy for speed, and they need someone who can hold that line for a whole team, not just themselves.The opportunityThis is a player-coach role. You'll oversee a team of entry writers — reviewing their work, resolving what they can't, and making sure the desk runs clean end to end. You're still hands-on with entries when it counts, but your real value is making sure nothing slips through.What you'll ownTeam oversight — supervise and support a team of customs entry writers, reviewing entries in CargoWise for accuracy before they go out the door.Escalation point — step in on complex classifications, PGA requirements, and holds that your team can't clear on their own.Quality & compliance — set and enforce the standard for HS code accuracy, duty/tax treatment, and audit-ready documentation across the team.Workflow management — balance volume across the team, keep entries moving on time, and flag bottlenecks before they become backlogs.Training & development — bring new entry writers up to speed and keep the team sharp on changing regulations and PGA requirements.Client relationships — act as the senior point of contact for clients on import requirements, escalations, and process questions.Process improvement — spot recurring issues and fix the process, not just the entry.Who you areAn experienced customs professional with prior supervisory or lead experience — this isn't a first-time-manager seat.Genuinely comfortable in CargoWise daily, not just familiar with it.Strong on tariff classification, customs procedure, and import compliance, with the judgment to make the calls your team can't.Detail-obsessed, but able to step back and manage a team's output, not just your own.Comfortable holding people accountable without creating friction — performance-first, not politics-first.A confident communicator who can hold their own with clients and customs authorities alike.Solid working knowledge of Incoterms and standard shipping documentation.What you'll have behind youHybrid flexibility — based in Franklin Square, NY, with remote days built in.Full benefits: 401(k) with match, health/dental/vision, life insurance, EAP.Flexible schedule and paid time off.A team culture built on contribution and attitude, not office politics.Compensation$80,000–$95,000 baseFull benefits401(k) with company matchInterested?Apply here or message Theo directly — happy to share more on a confidential basis.