Import Export Assistant

DescriptionPosition at Optimas InternationalImport & Export AssistantSuzhou, ChinaCompany Overview:Optimas International is a tech-enabled industrial distributor providing fasteners, components, inventory management and supply chain solutions across APAC and EMEA. Partnering with domestic and global manufacturers the company delivers bespoke engineering led and technology enabled programmes designed to improve efficiency, quality, supply chain resilience and profitability for its customers.With strong regional expertise supported by scalable capabilities, Optimas International ensures customers benefit from reliable supply, operational insight, engineering support and consistent service wherever they operate.Position overview:Customer service’s job base on purchasing order from customers, pass customer’s demand and requirement to related departments and coordinate with other departments to make sure we have available stock to deliver to customer side on time. And also in charge of Order Administration jobs management for oversea customers.ResponsibilitiesOrder processing To liaise with customer service, warehouse, freight forwarders to ensure timely delivery of goods, and to ensure customers’ delivery requirements/ expectations are fully understood and met. Clear all daily work instructions / requirements to exceed our customer’s service expectations. Ensure correct billing at all times. Ensure best customer serice including internal customers and external customers. Fully understand your work requirements and duties and ensure you have received the correct supervised training in accordance with the Company’s training procedures, to enable you to undertake your duties in a confident and professional mannerImprove the team efficiency. Possess a basic understanding of import and export knowledge. Support manager for the import export jobs accordingly Other tasks assigned by Supervisor. Key Competencies:The ideal candidate must have the following competencies:Strategic Vision. Building organizational capacity. Results driven. Embrace change. Collaboration and Influence. Entrepreneurial spirit. Customer value and Market focus. Skills and Qualifications:Equivalent to the requirements above. Customers service focusKnowledge of MS Window - Word, Excel and Access and computer savvyHands on knowledge on SAP and experience in handling preferred. Ability to work in a fast paced environment and meet demanding timelines. Proactive, responsible, team player with good interpersonal, communication and coordination skill. Detail orientedStrong team work spirit. Fluent in written English and Mandarin. And fluent spoken English preferred. Minimum 2 to 3 years related working experience Compensation:At Optimas we believe in having a competitive compensation scheme to motivate and retain our employees. More information will be given throughout the processOptimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Page | 1