Import Export Coordinator

Import & Export CoordinatorAbout the GroupKreol Group is an organization of entrepreneurial ventures specializing in channel-focused distribution across the consumer goods industry. The Group operates across travel retail, modern trade, e-commerce and international markets, supported by in-house capabilities spanning logistics, warehousing, merchandising, marketing and commercial operations.About the DivisionKreol Travel Retail is a multi-category distributor serving leading duty-free and travel retail operators across the Middle East, the Indian subcontinent and Africa. Its portfolio spans food, confectionery, beverages, fragrances, personal care and travel accessories.About the RoleWe are looking for a detail-oriented and proactive Import & Export Coordinator to support the day-to-day order fulfilment and shipment operations of our travel retail division.The role will involve coordinating customer orders from receipt through delivery, following up with suppliers and logistics partners, preparing shipping documentation and ensuring that all operational records are accurate and up to date.This is a hands-on coordination role suited to someone with FMCG or CPG experience who understands the importance of accuracy, responsiveness and timely follow-up in a fast-moving distribution environment.You will gradually be trained with more and more responsibilities pertaining to the operations of the key account you'll be assigned.What You’ll DoProcess and coordinate customer sales orders from receipt through final delivery.Process and coordinate supplier purchase orders and follow up with suppliers on production, stock availability and dispatch timelines.Arrange and monitor import and export shipments by air, sea and road.Coordinate with freight forwarders, transporters, clearing agents, suppliers and customers.Prepare and verify commercial invoices, packing lists, certificates of origin and other shipping documentation.Review shipment documents for accuracy and ensure compliance with customer and destination requirements.Track shipments and proactively communicate delays, documentation issues or operational risks.Coordinate product labelling, packing, palletization and other customer-specific requirements.Maintain accurate order, shipment and delivery records in Odoo and internal trackers manually in Excel.Support the preparation and submission of documents required for customer delivery appointments and goods receiving.Follow up on proof of delivery, shipment discrepancies, shortages and damaged goods.Maintain organized digital and physical records for orders, shipments and supporting documentation.Work closely with the commercial, finance, warehouse and supply chain teams to resolve operational issues.Support general administrative and coordination requirements related to the division’s key customer accounts.Who You Should BeBachelor’s degree in supply chain, logistics, business administration, commerce or a related field.Previous experience in the FMCG or CPG industry is required.Practical exposure to import and export operations, shipping coordination or international order fulfilment.Familiarity with commercial invoices, packing lists, certificates of origin and other standard shipping documents.Basic understanding of Incoterms, freight modes and customs-clearance processes.Strong attention to detail and the ability to identify documentation or order discrepancies.Good working knowledge of Microsoft Excel and other Microsoft Office applications.Clear written and verbal communication skills in English.Strong organizational, follow-up and time-management abilities.Comfortable managing multiple orders and shipments simultaneously.Proactive, dependable and willing to take ownership of routine operational responsibilities.Experience using Odoo or another ERP system would be an advantage.UAE experience would be preferred.Work Location and ScheduleThe position is based in Dubai Investments Park 2, Dubai.Candidates must be comfortable commuting to Dubai Investments Park 2 on a daily basis.The working week is Monday to Friday, with a half-day on Saturday.