Import Manager

Senior Manager – Import & Inbound LogisticsLocation: Dubai, UAEDepartment: LogisticsReports to: COORole OverviewWe are looking for an experienced Senior Manager – Import & Inbound Logistics to lead and oversee the end-to-end import and inbound logistics operations for our business in Dubai.The role will be responsible for ensuring the timely, cost-effective and compliant movement of products from international suppliers and group entities into the UAE, while coordinating closely with suppliers, freight forwarders, customs brokers, warehouses, finance, merchandising, sales and other internal stakeholders.The ideal candidate will have strong experience in international freight, UAE customs, import documentation, inbound supply chain and logistics operations, preferably within the fashion, retail or luxury goods industry.Key ResponsibilitiesImport & Inbound OperationsManage the end-to-end import and inbound logistics process from origin to UAE warehouse.Oversee international shipments by air, sea and road, ensuring timely delivery in line with business requirements.Coordinate shipment planning and execution with suppliers, factories, freight forwarders, shipping lines and customs brokers.Monitor shipment status, transit times, delays and delivery schedules, proactively resolving operational issues.Ensure accurate and timely preparation of all import and shipping documentation.Coordinate with warehouses to ensure smooth receiving, inspection and put-away of inbound shipments.Customs & ComplianceOversee UAE customs clearance activities and ensure compliance with applicable customs regulations and company procedures.Manage relationships with customs brokers and logistics service providers.Ensure correct classification, documentation, valuation and customs declarations for imported goods.Monitor customs duties, taxes, clearance costs and related charges.Resolve customs-related discrepancies, holds and documentation issues efficiently.Supply Chain CoordinationWork closely with merchandising, sales, finance, warehouse and other stakeholders to align inbound shipments with business priorities.Develop and maintain inbound shipment schedules and provide regular visibility on expected arrivals.Coordinate priority shipments and manage urgent deliveries where required.Ensure shipment planning supports product launches, seasonal collections and commercial deadlines.Identify potential supply chain risks and implement appropriate mitigation plans.Cost & Vendor ManagementMonitor and control import and inbound logistics costs.Review freight, customs, clearance, handling and other logistics charges for accuracy and competitiveness.Manage relationships and performance of freight forwarders, customs brokers and other logistics partners.Negotiate rates and service agreements where required.Track logistics KPIs and identify opportunities for cost optimisation and process improvement.Team Management & Process ImprovementLead, manage and develop the import and inbound logistics team.Establish clear processes, responsibilities and performance standards.Monitor team performance and ensure operational targets are achieved.Identify opportunities to streamline processes, improve efficiency and reduce lead times.Implement appropriate systems, reporting and controls to improve shipment visibility and operational accuracy.Key Performance IndicatorsOn-time inbound delivery performanceImport clearance turnaround timeFreight and logistics cost optimisationCustoms compliance and accuracyShipment/documentation accuracySupplier and freight forwarder performanceReduction of delays, demurrage and additional logistics costsWarehouse receiving efficiencyRequirementsBachelor’s degree in Logistics, Supply Chain Management, International Trade, Business Administration or a related field.8–12+ years of experience in import, inbound logistics or international supply chain operations.Strong knowledge of UAE import and customs procedures.Proven experience managing international freight by air, sea and road.Strong understanding of import documentation, customs clearance, Incoterms and international trade processes.Experience managing freight forwarders, customs brokers and logistics service providers.Strong vendor management and negotiation skills.Previous experience managing and developing a logistics team.Strong analytical, organisational and problem-solving skills.Excellent communication and stakeholder management skills.Proficiency in MS Office and logistics/ERP systems.