Import Manager

Import Manager Work Location: In Person – Coppell, TX 75019 Schedule: 8-hour shift | Monday to Friday About the Company Join Carmichael International Service, a trusted leader in customs brokerage and global logistics.We offer a collaborative work environment, opportunities for career growth, and the opportunityto build a rewarding career in international trade and customs compliance.About the Role We are seeking an experienced Import Manager to lead our Import Operations team. Thisposition is responsible for overseeing customs brokerage operations, managing import personnel,ensuring regulatory compliance, maintaining exceptional customer service, and drivingoperational efficiency.The ideal candidate is a strong leader with customs brokerage expertise who thrives in a fast-paced environment and enjoys developing employees while delivering exceptional service tocustomers.Responsibilities Operations ManagementLead and oversee daily import operations, ensuring customs entries are processed accurately, timely, and in compliance with CBP regulations.Manage workflow for File Openers, Entry Writers, Classifiers, and Traffic personnel to ensure efficient cargo movement.Monitor shipment status and prioritize workloads to meet customer deadlines and operational objectives.Review operational performance and implement process improvements that increase efficiency and service quality.Ensure timely billing of customs entries and completion of operational documentation.Customer Relationship ManagementServe as the primary point of contact for assigned customers.Build and maintain strong customer relationships while ensuring exceptional service.Respond to customer inquiries, resolve escalated issues, and participate in customer meetings, business reviews, and conference calls.Support customer growth initiatives while maintaining accountability for customer satisfaction and account performance.Leadership & Team DevelopmentLead, coach, mentor, and develop import operations personnel.Recruit, train, and retain high-performing employees.Conduct performance evaluations and provide regular coaching and feedback.Foster a collaborative, accountable, and customer-focused work environment.Customs ComplianceEnsure compliance with U.S. Customs and Border Protection (CBP) regulations and Partner Government Agency (PGA/OGA) requirements.Serve as the local liaison with Customs officials and government agencies regarding entry issues and compliance matters.Monitor regulatory changes and communicate operational impacts to the team.Promote a culture of compliance, integrity, and continuous improvement.Operational PerformanceMonitor key performance indicators (KPIs), including:Timely customs entry processingCargo movementDelivery order turnaroundBilling accuracyCustomer satisfactionIdentify operational bottlenecks and implement corrective actions.Utilize reporting and operational metrics to improve productivity and overall branch performance.Cross-Functional CollaborationPartner with Compliance, Sales, Finance, and other branch locations to support customer needs and company objectives.Coordinate with overseas agents, carriers, and internal departments to ensure seamless shipment processing.Assist with the implementation of new accounts and operational improvement initiatives.Problem ResolutionInvestigate shipment delays, entry issues, and operational challenges.Develop effective solutions while minimizing disruptions to customer operations.Escalate issues appropriately when necessary while maintaining proactive communication with customers and internal teams.Supervisory ResponsibilitiesDirectly supervise Import Operations personnel, including:File OpenersEntry CoordinatorsData Entry SpecialistsTraffic CoordinatorsResponsible for employee development, accountability, workflow management, and overall operational performance.Basic Qualifications & RequirementsEducationHigh School Diploma required.Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred.ExperienceMinimum of 5+ years of Customs Brokerage experience.Previous supervisory or management experience required.Experience managing customer accounts and operational workflows.Experience working directly with U.S. Customs and government agencies preferred.Preferred QualificationsCCS preferred.Experience managing import operations in a customs brokerage environment.Experience with KPI reporting and process improvement initiatives.Skills & CompetenciesStrong leadership and team development skills.Excellent customer service and relationship management abilities.Strong organizational and time management skills.Exceptional problem-solving and decision-making abilities.Strong attention to detail and commitment to compliance.Ability to prioritize multiple deadlines in a fast-paced environment.Excellent written and verbal communication skills.Strong Microsoft Office proficiency.Experience with AS400 and customs brokerage software preferred.Knowledge of CBP regulations and customs brokerage operations.Benefits • 401(k)• 401(k) Matching• Dental Insurance• Health Insurance• Life Insurance• Paid Time Off• Tuition Reimbursement• Vision InsuranceEqual Opportunity Statement We are an equal opportunity employer and consider all qualified applicants without regard torace, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexualorientation, or any other protected status.