Import Specialist

Role PurposeLead Swift Cargo’s Import FCL business with responsibility for end-to-end operations, profitability, customer service, carrier relationships and team performance.Key ResponsibilitiesOwn end-to-end Import FCL operations and service delivery.Own the Import FCL revenue and profitability for Swiftcargo.Drive revenue through current customers and new acquisitionsManage relationships with shipping lines, CFS/ICD, transporters and overseas agents.Negotiate freight rates, free time and commercial terms.Establish and monitor SOPs, SLAs and escalation mechanisms.Identify profitable trade lanes, commodities and customer segments.Grow Import FCL volumes and acquire/retain key customers.Ensure timely documentation, customs coordination and delivery.Lead, develop and performance-manage the Import FCL team.Track KPIs, MIS, profitability, TAT, customer complaints and operational performance.Ensure compliance with statutory, shipping-line and company requirements.Job SpecificationProven experience managing and growing large customer portfolios, with demonstrated ability to acquire and retain key accounts.Proven track record of customer acquisition and new business development in Import FCL.Existing book of business / strong customer relationships within the Import FCL segment will be an advantage.Graduate; MBA/PG qualification in Logistics/Supply Chain would be an advantage.15-20 years of relevant experience in freight forwarding/logisticsStrong hands-on experience in Import FCL.Strong commercial and negotiation skills.Experience managing P&L / revenue / gross profit would be strongly preferred.Strong analytical, communication and stakeholder-management skills.